Shirley Gabriel
Manila
Overview
6
6
years of professional experience
Work History
Technical Support Representative
ACS PRO GLOBAL CORPORATION
Bulacan
11.2023 - 12.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Consultant/ Customer Service
Concentrix
Quezon City, Philippines
07.2022 - 03.2023
- Book a flight for the customers
- Changing the date, time or destination for their flight
- Changing the name of the passenger
- Rebook a flight
Pharmacy Technician
ACS Pro Global Corporation
Bulacan, Philippines
11.2018 - 10.2021
- Inbound and outbound calls
- Processing and entering data entry in EHR
- Claims and rejections
- Process prescription medications
Education
BS - Pharmacy
Our Lady of Fatima University
Quezon City03.2018
Skills
- Computer literate: MS Office, Google Drive, Spreadsheets, Email
- Data Entry: Typing speed, Attention to detail, Research and Data collection, Accuracy, Focus, Time management
Timeline
Technical Support Representative
ACS PRO GLOBAL CORPORATION
11.2023 - 12.2024
Consultant/ Customer Service
Concentrix
07.2022 - 03.2023
Pharmacy Technician
ACS Pro Global Corporation
11.2018 - 10.2021
BS - Pharmacy
Our Lady of Fatima University