Meticulous and professional individual with expertise in providing quality administrative and customer service support. Skilled in remote office procedures and handling calls efficiently. Proven ability to meet deadlines and process information through strong research skills.
Hi, I’m
Charleen Talamera
Buenavista
Summary
Overview
12
years of professional experience
Work History
iQor
Technical Support Representative
04.2023 - 09.2024
Job overview
- Providing technical support and assistance to customers over the phone
- Diagnosing and resolving technical issues related to telecommunications services
- Documenting customer interactions, technical issues, and resolutions
- Performing remote diagnostics & guiding customers through step-by-step instructions
- Educating customers on the use of telecommunications products, features and services
- Maintaining and troubleshooting of telecommunications systems and networks
- Collaboration with other departments to address complex issues that require in-depth technical expertise.
- Installing and deploying telecommunications equipment and systems at customer premises or within network facilities. This includes ensuring proper setup, connectivity, and integration with existing infrastructure
- Conducting tests, evaluations, and performance measurements on telecommunications systems
- Data Entry and maintaining accurate records, documentation, and reports related to network configurations, equipment inventory and maintenance activities
- Creating service tickets and implementing relevant solutions
OBPO Managed Services Inc.
Campaign Specialist/Email Specialist
08.2021 - 04.2023
Job overview
- Enhancing brand visibility, and achieving business objectives
- Email management, utilizing tools such as email marketing
- Data Entry and assisting customers or clients with inquiries, complaints, or requests via both email and phone channels
- Troubleshooting technical issues, processing orders, handling returns or refunds
- Familiarity with email platforms, customer relationship management (CRM) systems, and phone systems
- Managing campaigns aimed at promoting products, services, or initiatives
Startek
Customer Service/Chat Support
10.2016 - 11.2021
Job overview
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Enter new customer information into the system.
- Process orders, forms, and applications.
- Provide customers with product and service information
- Complete call logs.
- Research required information using available resources.
WNS Global Services
Customer Service | Online Reservation
08.2015 - 10.2016
Job overview
- Addressing customer inquiries, concerns, and complaints, rebooking flight reservations, hotels & car rentals
- Familiarity with the travel industry's booking systems and policies
- Coordinating travel arrangements for clients, including booking flights, accommodations, and transportation
- Monitoring changes in airline policies, hotel protocols, and international travel restrictions
- Managing administrative tasks such as processing payments, sending confirmations, and maintaining accurate records. Attention to detail and organizational skills
Process Synergy Inc.
Customer Service Representative
05.2014 - 06.2015
Job overview
- Assisting customers in booking flight tickets
- Assisting issues related to flight delays, missed communications or seating arrangements
- Providing information on airline policies and regulations
- Helping with online check-in procedures
- Addressing concerns regarding baggage policies and lost luggage
- Providing updates on flight statuses and gate changes
Transcom Iloilo
On-the-Job Training Recruitment Team
03.2013 - 05.2013
Job overview
- Assisting in recruitment & other administrative duties
- Contacting potential candidates and scheduling interviews
Education
Guimaras State University
Bachelor of Science from Information Technology
01.2014
University Overview
- Exploration of various aspects related to computers, technology, and information systems.
- Keeping up with trends in IT such as cloud computing, artificial intelligence
Skills
- E-mail handling and Email inbox optimization
- Calendar & Meeting Scheduling
- Research, Data Collection and Data Entry
- Customer Support
- Technical Support
- Chat Support
- Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides
- MS Office (Word, Excel, PowerPoint, Outlook)
- Other administrative support
Timeline
Technical Support Representative
iQor
04.2023 - 09.2024
Campaign Specialist/Email Specialist
OBPO Managed Services Inc.
08.2021 - 04.2023
Customer Service/Chat Support
Startek
10.2016 - 11.2021
Customer Service | Online Reservation
WNS Global Services
08.2015 - 10.2016
Customer Service Representative
Process Synergy Inc.
05.2014 - 06.2015
On-the-Job Training Recruitment Team
Transcom Iloilo
03.2013 - 05.2013
Guimaras State University
Bachelor of Science from Information Technology
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