Shinar Shahazi Hope G. Marcos
Purok 3 Brgy. Malipayon, Rang-ay Banay-banay,Davao oriental
Summary
Customer-focused Encoder delivering exceptional service through clear communication and problem-solving. Engages with clients to understand needs and resolves queries effectively, enhancing customer satisfaction. Achieves service time and quality targets consistently.
Overview
11
11
years of professional experience
Work History
Encoder
Casa De Conchita
Brgy. Km. 11 Sasa Buhangin, Davao City, Philippines 8000
12.2019 - Current
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Met schedule using excellent planning and coordination skills.
- Managed payroll processing, including adjustments, benefits, and tax computations, ensuring accuracy and compliance.
Production Worker
Philbest Canning Corporation
Purok Saydala, Barangay Tambler, General Santos City, Philippines 9500.
01.2017 - 09.2019
- Packed and secured items for shipment without damage.
- Packed finished products with care, preparing them for dispatch to clients or storage.
- Kept work area clean and organised, promoting a safe and efficient working environment.
- Thoroughly checked products for quality, batch coding and use-by dates.
- Cleaned machinery to maintain good health and hygiene standards.
Encoder
PM Larcia Parts and Hardware
Brgy. Poblacion Lupon, Davao Oriental, Philippines 8207.
09.2015 - 09.2016
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
Education
Graduated - Business Administration Major in Financial Management
NDC - TAGUM FOUNDATION, INC.
Apokon Rd., Tagum City, Davao Del Norte 8100 2022 - 2026
Skills
- Quality control
- Time management
- Problem solving
- Data entry
- Inventory management
- Willingness to learn
- Calm under pressure
- Active listening
- Public speaking
- Analytical and critical thinking
- Basic MS Office skills
- Communication skills
Timeline
Encoder
Casa De Conchita
12.2019 - Current
Production Worker
Philbest Canning Corporation
01.2017 - 09.2019
Encoder
PM Larcia Parts and Hardware
09.2015 - 09.2016
Graduated - Business Administration Major in Financial Management
NDC - TAGUM FOUNDATION, INC.
2022 - 2026