SHERYL LEE ESTEVA
ELDIAN
General Santos City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Dispatch Administrative Assistant
Impetus Digital Agency
General Santo City
02.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Real Estate Appointment Setter
Night Owl Solutions
General Santo City
02.2024 - 11.2024
- Scheduled and confirmed appointments for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
Customer Service Representative Home Based
Influx Incorporated
04.2022 - 06.2023
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Processed refunds, exchanges and service requests for customers via call chat and emails.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Kept detailed records of customer interactions for future reference.
- Monitored email to promptly collect and respond to complaints.
Dispatcher
Smarter Call Center Solutions
06.2021 - 03.2022
- Gave directions to drivers to help in finding client's addresses.
- Consulted with driver leads to get information about availability of staff and vehicles.
- Confirmed drivers had proper instructions to perform duties safely.
- Addressed customer service enquires quickly and accurately.
- Handled high-volume telephone calls to address and resolve customer queries.
Subject Matter Expert
Sutherland Global Services
10.2019 - 05.2021
- Trained, coached and mentored consultants to increase team productivity.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Monitored staff performance and developed improvement plans.
AT&T Billing And Sales Inbound and Outbound Caller
Sutherland Global Services
05.2016 - 09.2019
- Maximized customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions, feedback and complaints.
Education
Bachelor of Science - Mathematics
Notre Dame of Dadiangas University
General Santos City, Philippines 06.2012 - 04.2016
High School Diploma -
Engracia L Valdomar National High School
General Santos City, Philippines 06.2008 - 04.2012
Timeline
Real Estate Appointment Setter
Night Owl Solutions
02.2024 - 11.2024
Dispatch Administrative Assistant
Impetus Digital Agency
02.2024 - 02.2025
Customer Service Representative Home Based
Influx Incorporated
04.2022 - 06.2023
Dispatcher
Smarter Call Center Solutions
06.2021 - 03.2022
Subject Matter Expert
Sutherland Global Services
10.2019 - 05.2021
AT&T Billing And Sales Inbound and Outbound Caller
Sutherland Global Services
05.2016 - 09.2019
Bachelor of Science - Mathematics
Notre Dame of Dadiangas University
06.2012 - 04.2016
High School Diploma -
Engracia L Valdomar National High School
06.2008 - 04.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Scheduling
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