SHERYL LEE FITO
VIRTUAL ASSISTANT
General Santos City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
N1 Garage Repair
02.2025 - 06.2025
- Answered multi-line phone system, routing calls, delivering messages to Technicians and Suppliers.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Real Estate Appointment Setter
Night Owl Solutions
03.2024 - 01.2025
- Handled a daily workload of over 1,300 outbound calls and 500 answered calls.
- Served as the initial point of contact and consistently scheduled 2 appointments daily with prospective clients.
Ecommerce Specialist
Global EBrand
12.2023 - 02.2024
- Assisted customers by providing tracking information and resolving shipping or merchandise issues using Shopify and Zendesk.
- Managed and responded to 50+ daily emails, resolving order issues, tracking shipments, and addressing customer inquiries
- Streamlined order processing procedures for increased efficiency and reduced errors.
Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
Customer Service Representative Home Based
Influx Incorporated
04.2022 - 11.2023
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Processed refunds, exchanges and service requests for customers via call chat and emails.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Kept detailed records of customer interactions for future reference.
- Monitored email to promptly collect and respond to complaints.
Dispatcher
Smarter Call Center Solutions
06.2021 - 03.2022
- Gave directions to drivers to help in finding client's addresses.
- Consulted with driver leads to get information about availability of staff and vehicles.
- Confirmed drivers had proper instructions to perform duties safely.
- Addressed customer service enquires quickly and accurately.
- Handled high-volume telephone calls to address and resolve customer queries.
Subject Matter Expert
Sutherland Global Services
10.2019 - 05.2021
- Trained, coached and mentored consultants to increase team productivity.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Monitored staff performance and developed improvement plans.
AT&T Billing And Sales Inbound and Outbound Caller
Sutherland Global Services
05.2016 - 09.2019
- Maximized customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions, feedback and complaints.
Education
High School Diploma -
Engracia L Valdomar National High School
06.2008 - 04.2012
Bachelor of Science - Mathematics
Notre Dame of Dadiangas University
General Santos, Province Of South Cotabato, Philippines 06.2012 - 04.2016
Timeline
Administrative Assistant
N1 Garage Repair
02.2025 - 06.2025
Real Estate Appointment Setter
Night Owl Solutions
03.2024 - 01.2025
Ecommerce Specialist
Global EBrand
12.2023 - 02.2024
Customer Service Representative Home Based
Influx Incorporated
04.2022 - 11.2023
Dispatcher
Smarter Call Center Solutions
06.2021 - 03.2022
Subject Matter Expert
Sutherland Global Services
10.2019 - 05.2021
AT&T Billing And Sales Inbound and Outbound Caller
Sutherland Global Services
05.2016 - 09.2019
Bachelor of Science - Mathematics
Notre Dame of Dadiangas University
06.2012 - 04.2016
High School Diploma -
Engracia L Valdomar National High School
06.2008 - 04.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Scheduling
Appointment Scheduling
Friendly, Positive Attitude
Organizational Skills
Problem-Solving
Fluent in English
Dependable and Responsible
Customer Service