Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Anjela Lumbre

Davao City, Davao Del Sur

Summary

A dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

1Phoenix ManuLife Insurance
Davao City
05.2024 - Current
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed database systems containing customer contact information.
  • Facilitated communication between different departments within the organization.
  • Compiled data from various sources into organized reports for review by management team.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered questions from customers regarding products and services offered by the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Scheduled appointments between clients and customers and internal staff members.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Directed customer inquiries to appropriate department personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Proofread content for typo-free emails and documentation.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Front Desk Receptionist

Panorama Summit Hotel
Davao City
11.2023 - 04.2024
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled sensitive information in a confidential manner.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Responded to customer inquiries via phone, email, and in person.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Greeted customers warmly and made them feel welcome.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Assisted in the management of the company's social media accounts.
  • Managed company calendar and scheduled events.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Compiled and prepared reports and documents as requested.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Assisted with travel arrangements for staff and management.
  • Processed and distributed internal and external communications.
  • Updated and maintained office policies and procedures.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled and confirmed appointments for clients and staff.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Handled incoming and outgoing mail and packages.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Collated, bound and stored computer-generated reports.

Licensed Insurance Agent

FWD Insurance MounTem Nebo
Davao City
04.2020 - 03.2024
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Maintained accurate records of client information including contact details and policy changes.
  • Resolved disputes between customers and insurers by researching and interpreting policy language.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
  • Participated in industry events such as conventions, seminars, workshops.
  • Negotiated contracts with providers to secure competitive rates for customers.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Provided guidance and support to less experienced agents during onboarding process.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Prepared detailed reports analyzing the effectiveness of marketing campaigns.
  • Initiated contact with potential clients through cold calling and networking activities.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Assisted in the development of training materials for new agents entering the field.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Exceeded company sales goals for new policies.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Upsold products to policyholders and potential new clients.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Responded to customer inquiries and problems to promote great service.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed appropriate quotes based on risk information.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Achieved repeat business and referrals through personalized services.

Food and Beverage Attendant

Dusit Thani D2 Davao
Davao City
07.2023 - 09.2023
  • Ensured that all food items were properly labeled and stored according to safety regulations.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Inspected dishes for cleanliness before serving them to customers.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Cleaned spills immediately using appropriate methods per company policy.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Communicated effectively with kitchen staff regarding customer orders.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
  • Monitored inventory levels of food items and communicated needs for restocking to management team.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Operated kitchen equipment safely, including coffee machines and dishwashers.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Set tables for upcoming meals by following food service guidelines.
  • Maintained cleanliness and organization of the dining area, counters, and kitchen space.
  • Managed inventory and restocked food and beverage supplies as needed.
  • Created food displays according to established standards and replaced dated products with fresh.
  • Prepared and served drinks and food items according to company standards.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Monitored food quality and presentation before serving to guests.
  • Greeted and seated customers in a timely and friendly manner.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Performed opening and closing duties, including cleaning and preparing the venue for the next day.
  • Conducted routine checks to ensure the freshness and proper storage of ingredients.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Trained new staff on restaurant protocols, customer service, and safety procedures.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Addressed and resolved customer complaints to ensure satisfaction.
  • Replenished stocking stations with utensils, condiments and napkins.
  • Coordinated with the management team to organize and execute special events and bookings.
  • Took customer orders accurately and provided menu recommendations when requested.
  • Updated the menu board and promotional materials to reflect current offerings.
  • Managed table settings, including the arrangement of cutlery and glassware.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted frequent visitors by name and explained new promotions.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Stocked displays with new and transferred merchandise.

Housekeeping Intern

Dusit Thani D2 Davao
Davao City
06.2023 - 07.2023
  • Removed trash from the premises on a regular basis.
  • Checked rooms for repairs or replacements needed in order to ensure guest satisfaction.
  • Organized closets and storage areas to maintain a neat appearance.
  • Replenished amenities like coffee supplies and bathroom accessories in each room.
  • Performed daily maintenance tasks such as vacuuming, mopping, dusting, sweeping, polishing furniture and fixtures.
  • Disinfected surfaces using approved chemicals and materials in accordance with health regulations.
  • Stocked carts with appropriate supplies as per hotel standards prior to beginning shift work.
  • Transported soiled linens from guest rooms to the laundry room following established procedures.
  • Restocked linens in closets after laundering process was complete.
  • Documented all assignments completed according to policies and procedures.
  • Ensured that all safety precautions were followed while performing job duties.
  • Provided exceptional customer service by responding promptly to guests' inquiries and requests.
  • Adhered strictly to safety guidelines while operating machinery such as vacuum cleaners or floor buffers.
  • Reported any damages or maintenance issues found in assigned areas during inspections.
  • Inspected all guestrooms upon completion of housekeeping duties to ensure quality standards are met.
  • Ensured compliance with local laws regarding waste disposal.
  • Maintained an inventory of cleaning supplies and equipment.
  • Assisted with laundry services including washing, drying, folding and ironing linen items.
  • Cleaned, sanitized and restocked bathrooms with toiletries and linens.
  • Communicated effectively with other staff members regarding housekeeping needs or special requests from guests.
  • Followed proper handling techniques when transporting heavy objects such as furniture pieces or mattresses.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Sorted and counted linens and organized in storage areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Reported damage or theft of hotel property to management.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Swept and damp-mopped private stairways and hallways.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Front Desk Receptionist Intern

Astoria Current Station 3
Boracay Island, Aklan
12.2022 - 01.2023
  • Tracked attendance records of guests visiting the facility.
  • Answered incoming calls and redirected them to the correct department or staff member.
  • Responded to emails from customers promptly and professionally.
  • Maintained confidentiality of sensitive information related to clients and employees.
  • Maintained up-to-date knowledge of hotel services, amenities, rates, and promotions.
  • Ensured compliance with safety regulations at all times.
  • Greeted visitors, provided information about the company, and directed them to their destination.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing, data entry and sorting mail.
  • Scheduled appointments for clients in the company's calendar system.
  • Provided support to other departments when needed.
  • Updated customer contact information in database systems.

Education

Bachelor of Science - Hospitality Management

Lyceum of The Philippines University Davao
KM.11 LPU Drive C.P. Garcia Hwy, Brgy. Sasa, Davao
07-2023

High School Diploma -

Ateneo De Davao University
Jacinto St., Davao City
04-2019

High School Diploma -

Holy Cross of Davao College, Inc.
Bajada, Davao City
03-2017

GED -

University of The Immaculate Concepcion
Bajada, Davao City
03-2013

Skills

  • Calendar Management
  • Office Administration
  • Invoice Processing
  • Meeting planning
  • Scheduling
  • Mail handling
  • Reception oversight
  • Memo preparation
  • Quality Assurance
  • Appointment Scheduling
  • Data Entry
  • Workflow Optimization
  • Spreadsheet Management
  • Filing
  • Document Control
  • Check processing
  • Database Administration
  • Executive management support
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Documentation And Reporting
  • Negotiation
  • Event Coordination
  • Multi-Task Management
  • Excel spreadsheets
  • Patient Scheduling
  • Microsoft Excel
  • Strong Problem Solver
  • Meeting logs management
  • Transcription and dictation
  • Highly organized
  • Operational processes
  • Report Development
  • Customer Relations
  • Time and labor control
  • Resourceful
  • Data organization
  • Time Management
  • Dedicated Team Player
  • Records Management
  • Data entry documentation
  • Cash Handling
  • Customer Service
  • Inventory Control
  • Mail Sorting
  • File Organization
  • Administrative Support
  • File Management
  • Supply Management
  • Office Organization
  • Spreadsheet tracking
  • Guest Relations
  • Call Routing
  • Appointment confirmation
  • Mail distribution
  • Departmental support
  • Front Office Management
  • Customer assistance and interaction
  • Listening Skills
  • Team Collaboration
  • Fluent in English and Filipino languages
  • Word Processing
  • Office Management
  • Meeting Arrangements
  • Oral and writing communication
  • Business Administration
  • Scheduling appointments
  • Problem-solving skills
  • Package and mail receipt
  • Administrative Skills
  • Work Prioritization
  • Verbal and written communication
  • Task Delegation
  • Expense Reporting
  • Effective Planning
  • Complex Problem-Solving
  • Strategic Planning
  • Office supplies ordering
  • Email and telephone decorum
  • Telephone Etiquette
  • Meeting Scheduling
  • Hospitality services
  • Issue handling
  • Staff Leadership
  • Order Accuracy
  • Upselling strategies
  • Food safety knowledge
  • Phone orders
  • Buffet maintenance
  • Inventory
  • Dining room organization
  • Food Production
  • Beverage Preparation
  • Staff Supervision
  • Guest Services
  • Food presentation
  • Meal prep
  • Inventory Management
  • Menu development
  • Sanitation Standards
  • Order Management
  • Food Preparation
  • Upholstery care
  • Window Cleaning
  • Chemical Handling
  • Restocking supplies

Affiliations

  • Reading
  • Writing

Accomplishments

  • Dean's Lister (2019-2023)
  • Student Leadership (2019-2023)

Certification

  • Licensed Insurance Agent (2020 - 2024)

Languages

English
First Language
Japanese
Beginner
A1
Korean
Beginner
A1
French
Beginner
A1
Spanish
Beginner (A1)
A1

Timeline

Administrative Assistant

1Phoenix ManuLife Insurance
05.2024 - Current

Front Desk Receptionist

Panorama Summit Hotel
11.2023 - 04.2024

Food and Beverage Attendant

Dusit Thani D2 Davao
07.2023 - 09.2023

Housekeeping Intern

Dusit Thani D2 Davao
06.2023 - 07.2023

Front Desk Receptionist Intern

Astoria Current Station 3
12.2022 - 01.2023

Licensed Insurance Agent

FWD Insurance MounTem Nebo
04.2020 - 03.2024

Bachelor of Science - Hospitality Management

Lyceum of The Philippines University Davao

High School Diploma -

Ateneo De Davao University

High School Diploma -

Holy Cross of Davao College, Inc.

GED -

University of The Immaculate Concepcion

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