Sherwin Dexter B. Arnade
17 N. Escario St., Camputhaw, Cebu City
Summary
Results-driven General Retail Manager with expertise in team leadership and sales strategy. Proven ability to enhance customer satisfaction and drive team performance through effective training and conflict resolution.
Overview
22
22
years of professional experience
Work History
General Retail Manager / Branch Head
Gateway Motors Cebu Inc.
417 A.C. Cortes Ave, Ibabao, Mandaue City, 6014 Cebu
10.2016 - Current
- Managed daily operations to optimize workflow and enhance customer satisfaction.
- Trained and mentored staff to elevate team skills and performance.
- Implemented sales strategies to boost product visibility and customer engagement.
- Recruited and supervised new employees, developing onboarding processes to facilitate integration.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
Sales Manager
Uptown Press
17-N. Escario St., Camputhaw, Cebu City
02.2012 - 09.2016
- Analyzed market trends to uncover new sales opportunities and address customer needs, enhancing overall sales strategy.
- Established strong relationships with key clients, fostering customer satisfaction and loyalty.
- Developed competitive pricing strategies that maximized profits while aligning with market demands.
- Negotiated with vendors regarding product purchases and contracts.
Technical Support Representative/Customer Service Representative
Sykes Asia Inc.
F. Cabahug St., Mabolo, Cebu City
02.2004 - 02.2012
- Delivered exceptional customer support through phone and email, enhancing customer satisfaction.
- Resolved customer inquiries and issues using effective problem-solving techniques, improving overall service quality.
- Managed escalated complaints with conflict resolution strategies, leading to positive customer outcomes.
- Delivered product information and troubleshooting assistance to customers promptly.
Education
High School Diploma -
University of San Carlos - Boy's High School
General Maxilom Ave., Cebu City03-1996
Bachelor of Science - Accountancy (Undergraduate)
University of San Carlos - Main
P. Del Rosario St., Cebu CitySkills
- Inventory management
- Sales strategy
- Customer analysis
- Policies and procedures
- Team leadership
- Delegation skills
- Employee training
- Performance reviews
- Problem-solving
- Conflict resolution
Accomplishments
Top 3 Sales Consultant for the entire Gateway Motors Cebu Inc., 3 Straight Quarters
Timeline
General Retail Manager / Branch Head
Gateway Motors Cebu Inc.
10.2016 - Current
Sales Manager
Uptown Press
02.2012 - 09.2016
Technical Support Representative/Customer Service Representative
Sykes Asia Inc.
02.2004 - 02.2012
High School Diploma -
University of San Carlos - Boy's High School
Bachelor of Science - Accountancy (Undergraduate)
University of San Carlos - Main