Sherhan Nur A. Untong
Trainer II
Mandaluyong,Metro Manila
Summary
Motivated professional with experience in training and mentoring teams, seeking to leverage strong communication, problem-solving, and customer service skills as an agent to deliver exceptional client support and contribute to organizational success.
Overview
4
4
Certifications
4
4
years of professional experience
Work History
Trainer II
Concentrix
Mandaluyong
2023.04 - Current
- Developed and delivered training programs to enhance employee skills and performance.
- Assessed training needs through evaluation of employee proficiency and feedback mechanisms.
- Collaborated with management to align training objectives with organizational goals and strategies.
- Facilitated workshops and hands-on activities to promote engagement and knowledge retention.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Customer Service Representative
TSD Global
Taguig City
2022.09 - 2023.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized CRM systems to document interactions and track customer issues efficiently.
Customer Service Representative
Teleperformance
Taguig City
2022.06 - 2022.09
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved customer inquiries using remote troubleshooting tools and technical knowledge.
- Documented technical issues and solutions in ticketing system for improved knowledge sharing.
Customer Service Representative
Concentrix
Quezon City
2022.02 - 2022.06
- Resolved customer inquiries and complaints through various communication channels.
- Provided product and service information to enhance customer experience.
- Maintained accurate records of customer interactions using CRM software.
Education
Some College (No Degree) - Accountancy
Rizal Technological University
Boni, Mandaluyong2022-01
Senior High School - STEM
Moreh Academy
Upper Bicutan, Taguig2019-01
Skills
New hire training
Interpersonal communication
Subject matter expertise
Curriculum planning
Proficient in Excel
Presentations and demonstrations
Critical thinking
Quality assurance
Certification
Lean Six Sigma Yellow Belt Certified | 2024
PERSONAL INFORMATION
- Date of Birth: March 11, 2000
- Place of Birth: Jeddah, Saudi Arabia
- Language Spoken/written: Filipino and English
Timeline
Trainer II
Concentrix
2023.04 - Current
Customer Service Representative
TSD Global
2022.09 - 2023.01
Customer Service Representative
Teleperformance
2022.06 - 2022.09
Customer Service Representative
Concentrix
2022.02 - 2022.06
Some College (No Degree) - Accountancy
Rizal Technological University
Senior High School - STEM
Moreh Academy