PAUL ANTHONY MARASIGAN
Trainer II
Cainta
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 5 years of related experience and superior planning and time management abilities.
Overview
10
10
years of professional experience
Work History
Trainer II
Concentrix
07.2022 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Designed and implemented a continuous learning platform, ensuring knowledge retention and skill development.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Facilitated virtual, in-person, and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Built and maintained professional relationships with vendors and suppliers.
Program Ready Trainer
Concentrix
09.2021 - 07.2022
- Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
- Managed multiple concurrent projects while maintaining attention to detail and meeting established deadlines within budget constraints.
Technical Support Representative
Concentrix
06.2019 - 09.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Team Leader/Admin
Iplus Outsourcing Company
07.2016 - 06.2018
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Technical Support Representative
Transcom Philippines
06.2015 - 07.2016
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
PacificHub Corporation
05.2014 - 11.2014
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Transcriptionist
MRS Data Processing Enterprise
6 2013 - 11.2013
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
Education
Bachelor of Science - Information Technology
Informatics International College
Cainta, Province Of Rizal, Philippines 04.2001 -
Skills
Lesson Planning
Online Instruction
Materials Preparation
Student Engagement
New Hire Training
Train-the-Trainer
Learning Styles
Proficient in Microsoft Office Tools
Educationalattainment
Informatics International College Cainta, Bachelor of Science in Information Technology, 2011 - 2018, Francisco P. Felix Memorial High School, 2007-2011, St. Joseph Elementary School, 2001-2007
Personal Information
- Date of Birth: 09/09/94
- Marital Status: Single
- Religion: Roman Catholic
References
- Prof. Adam Benedict Reyes, Professor of Applied Metaphysics; Consultant TV 5, GMA 7, 09217671057
- Tulip Tamiko Calizar, Manager, PC Works, 09475920464
Training
- Video Production Workflow, Informatics International College-Cainta Campus, 09/21/2011
- Windows 8.1: What's Beyond The Cloud?, SM Marikina, 08/03/2013
Timeline
Trainer II
Concentrix
07.2022 - Current
Program Ready Trainer
Concentrix
09.2021 - 07.2022
Technical Support Representative
Concentrix
06.2019 - 09.2021
Team Leader/Admin
Iplus Outsourcing Company
07.2016 - 06.2018
Technical Support Representative
Transcom Philippines
06.2015 - 07.2016
Customer Service Representative
PacificHub Corporation
05.2014 - 11.2014
Bachelor of Science - Information Technology
Informatics International College
04.2001 -
Transcriptionist
MRS Data Processing Enterprise
6 2013 - 11.2013
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