SHEREEN ABRIL SEMILLA
PANGASINAN
Summary
Seeking a position that can provide steady growth and a learning opportunity to enhance my profession. Customer service and sales expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience. Personable and professional under pressure and motivated, energetic nature.
Overview
10
10
years of post-secondary education
8
8
years of professional experience
Work History
PhilHealth Clerk
Avitus Kidney Care and Dialysis Center
07.2018 - 01.2020
- Prepares, reviews, and submits PhilHealth claim forms (CF1, CF2, CF3, CF4).
- Confirms patient eligibility and membership status through the PhilHealth portal.
- Ensured accuracy of claim records for efficient processing. of claims and prepares daily or monthly transmittal reports.
- Managed telephone inquiries, organized documentation, and assisted with billing and cashiering tasks.
Customer Assistant
Sanford Marketing Corporation
08.2020 - 10.2021
- Handles customers’ queries and concerns and provides answers or solution.
- Maintain inventory and ensure items are always in stock.
- Ensure promotions are accurate and merchandised to the company’s standards.
- Assuring that the items received or should be sent to another store has no damage.
Teller
BPI Direct Banko Inc., A Savings Bank
05.2022 - Current
- Processed over-the-counter transactions, ensuring accuracy in cash deposits, withdrawals, and loan payments to maintain operational integrity.
- Assisted customers with account openings, inquiries, and resolved account-related concerns to enhance customer satisfaction.
- Reconcile and balance cash drawers daily, ensuring accuracy in all record-keeping.
- Encoding SEME loan applications in the system solicited by loan associates.
- Supported vault operations as secondary custodian to maintain security and order.
Education
Bachelor of Science - Business Administration, Financial Management
Urdaneta City University
Urdaneta City, PangasinanSta. Maria National High School
Binalonan, Pangasinan 06.2010 - 04.2014
Cili Elementary School
Binalonan, Pangasinan 06.2004 - 04.2010
Skills
- Customer service
- Problem solving
- Time Management
- Adaptability
- Flexibility
- Strong work ethic
Timeline
Teller
BPI Direct Banko Inc., A Savings Bank
05.2022 - Current
Customer Assistant
Sanford Marketing Corporation
08.2020 - 10.2021
PhilHealth Clerk
Avitus Kidney Care and Dialysis Center
07.2018 - 01.2020
Sta. Maria National High School
06.2010 - 04.2014
Cili Elementary School
06.2004 - 04.2010
Bachelor of Science - Business Administration, Financial Management
Urdaneta City University