Open To Work
Sheila May V. dela Cruz
Taytay, Province Of Rizal
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity,
and to successfully identify and report inappropriate content, ensuring compliance with community guidelines and contributing to positive user experience.
Overview
4
4
years of professional experience
Work History
Trust and Safety Associate
Accenture
2022.08 - Current
- Reviewed and assessed user-generated content for compliance with community guidelines and policies.
- Identified and reported inappropriate content, ensuring a safe online environment for users.
- Collaborated with cross-functional teams to refine content moderation processes and enhance efficiency.
- Trained new moderators on best practices and company policies for effective content review through QA internship.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Education
Tourism Management
University of Rizal System
Angono, Province Of Rizal, Philippines2022-05
High School Diploma -
Siena College of Taytay
Taytay, Province Of Rizal, Philippines2018-04
Skills
- Cultural awareness
- Online research
- Ethical judgment
- Strong attention to detail
- Critical analysis
- Decision-making
- Source utilization
- Data entry
- Microsoft Office Suite
Accomplishments
- Accenture FY25 Annual Top Performer
- Q4 A-List Awardee
- Supervised 20 of staff members as captain of the team for 2 years.
Additional Information
Contact No.: 09765524545
Timeline
Trust and Safety Associate
Accenture
2022.08 - Current
Tourism Management
University of Rizal System
High School Diploma -
Siena College of Taytay