Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Mark Kevin Belen

Trust And Safety Associate
San Pablo City

Summary

Experienced with identifying and removing inappropriate content to maintain platform safety. Utilizes strong communication and decision-making skills to enforce community guidelines effectively. Knowledge of best practices in content moderation, ensuring secure and positive user experience.

Overview

10
10
years of professional experience
1
1
Certification
1
1
Language

Work History

Trust and Safety Associate

Accenture
03.2018 - 11.2024
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
  • Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.

Service Bureau

Social Security System
05.2015 - 03.2017
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.

Education

Bachelor of Science - Computer Engineering

AMA Computer College
Santa Cruz, Province Of Laguna, Philippines
04.2001 -

Skills

    Content management

    Online research

    Patience and tolerance

    Cultural awareness

    Critical analysis

    Adaptability and flexibility

    Flexible schedule

    Desktop and laptop computers

    Stress tolerance

    Professionalism

Certification

Civil Service Professional

Interests

Anime

Games

Timeline

Trust and Safety Associate

Accenture
03.2018 - 11.2024

Service Bureau

Social Security System
05.2015 - 03.2017

Civil Service Professional

05-2014

Bachelor of Science - Computer Engineering

AMA Computer College
04.2001 -

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Mark Kevin BelenTrust And Safety Associate