SHEILA RHIZA P. PINEDA
City of San Fernando,pampanga
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
11
11
Certifications
Work History
Sales Personnel
Angle Bending Center and Trading
04.2020 - 05.2024
- Streamlined project delivery processes, enabling team to meet critical deadlines with high-quality outputs.
- Spearheaded initiatives to adopt new technologies, keeping company at forefront of industry innovations.
- Optimized data storage solutions, significantly reducing data retrieval times and improving system performance.
- Enhanced team productivity by implementing agile methodologies, fostering collaborative and efficient work environment.
- Coordinated with stakeholders to define project scopes and objectives, ensuring alignment with business goals.
- Facilitated knowledge sharing sessions among team members, promoting culture of continuous learning and improvement.
- Communicated with coworkers by using hand signals to direct log movement.
- Optimized resource allocation across projects, ensuring efficient use of time and budget.
- Negotiated with vendors for software tools and services, achieving cost savings without compromising on quality.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
Customer Service Representative
CAE Philippines
08.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Technical Support Engineer
PAAT
01.2020 - 07.2020
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns..
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Technical Publication Assistant
Omni Aviation Corporation
04.2018 - 06.2018
- Encoded Pilot's Manual in iTunes
- Updating student pilot profile and organizing their test papers
- Answering phone calls
- Updating Manuals
Education
Bachelor's Degree - Aeronautical Engineering
HOLY ANGEL UNIVERSITY
Angeles City, Pampanga 01.2014 - 1 2019
Secondary - High School Department
HOLY ANGEL UNIVERSITY
Angeles City, Pampanga 01.2010 - 1 2014
Skills
Computer Literate (MS Word, MS PowerPoint)
Certification
Safety Awareness, 2018
Trainingsseminars
Internship, 04/01/18 - 06/30/18, Omni Aviation Corporation, Omni Driveway, Angeles, Pampanga, 2009, Technical Publication Assistant, Encoded Pilot's Manual in iTunes, Updating student pilot profile and organizing their test papers., Answering phone calls, Updating Manuals
Awardsrecognitions
Sinag Award - Certification of Recognition for winning gold medals, 03/01/16
Personal Information
- Age: 27
- Citizenship: Filipino
- Place of Birth: Angeles City, Pampanga, Philippines
- Date of Birth: 05/20/97
- Gender: Female
- Marital Status: Single
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionTimeline
Customer Service Representative
CAE Philippines
08.2020 - 03.2021
Sales Personnel
Angle Bending Center and Trading
04.2020 - 05.2024
Technical Support Engineer
PAAT
01.2020 - 07.2020
Technical Publication Assistant
Omni Aviation Corporation
04.2018 - 06.2018
Bachelor's Degree - Aeronautical Engineering
HOLY ANGEL UNIVERSITY
01.2014 - 1 2019
Secondary - High School Department
HOLY ANGEL UNIVERSITY
01.2010 - 1 2014
Safety Awareness, 2018
General Familiarization of A320/1330, 2019
Earthquake Drill, 2018
Reporting Procedures, 2018
Seminar on Rocket Propulsion Design and Engineering, 2018
Safety Management, 2018
An Introduction to Aviation Quality Assurance, 2018
Rotary Wing Aviation- A Familiarization to the Dynamic World of Helicopters, 2017
Satisfactory Completed Run Up and Taxi Orientation Training, 2017
Introduction to Human Factor, 2022
Aircraft Sheet Metal and Repairs,2022
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