Sheena Marie Jungco
Las Piñas ,Philippines
Summary
Customer Service Representative skilled in managing interactions and delivering exceptional service. Develops communication strategies to enhance customer satisfaction and foster loyalty. Resolves inquiries and service issues through effective problem-solving and proactive engagement. Collaborates within teams to improve service delivery and operational efficiency, ensuring positive customer experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
CSR
VXI
Pasay, Philippines
09.2025 - 04.2026
- Resolved customer service enquiries promptly and accurately to enhance customer experience.
- Guided customers through product-related questions, feedback, and complaints to ensure satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
CSR
Teleperformance
Taguig, Philippines
01.2023 - 03.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved customer service enquiries efficiently, enhancing overall satisfaction.
- Supported customers with product-related questions and complaints, fostering positive experiences.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Built rapport with customers through courteous and professional communications.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Documented customer interactions meticulously, ensuring accurate records for future reference and service improvements.
Education
Bachelor of Science - BSBA Major in Marketing
National Teachers College
Manila01-2024
Skills
- Call centre experience
- Customer Service
- Live chat support
- Order processing
- Problem-solving
- Analytical thinker
- Multi-tasking
- Pressure handling
- Active listening
- Empathy understanding
- Relationship-building
- Adaptive team player
- Energetic work ethic
- Patient attitude
Languages
English
Upper Intermediate
B2
Interests
- Singing
- Swimming
- Song composition
- Reading books
- Vocalization / Harmonizing
- Volleyball
Timeline
CSR
VXI
09.2025 - 04.2026
CSR
Teleperformance
01.2023 - 03.2024
Bachelor of Science - BSBA Major in Marketing
National Teachers College