Estate Ermitanio

Customer-focused and results-driven Customer Service Representative with proven ability to handle high-volume inquiries, resolve customer concerns efficiently, and deliver exceptional service experiences. Strong communication skills, problem-solving abilities, and a commitment to maintaining positive client relationships. Adept at managing complaints, processing orders, and using CRM systems to track and resolve issues promptly.

• Assisted customers with inquiries to facilitate positive experiences.
• Processed orders and managed customer accounts efficiently.
• Resolved issues by actively listening and providing suitable solutions.
• Maintained up-to-date knowledge of products and services offered.
• Managed customer feedback to improve service quality.
• Utilised software systems to track customer interactions effectively.
• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

• Assisted clients with travel arrangements and itinerary planning.
• Coordinated hotel bookings and transportation services for clients.
• Communicated effectively with clients to address travel queries.
• Maintained accurate records of travel bookings and client preferences.
• Provided information on travel regulations and requirements to clients.
• Utilised booking systems to manage reservations efficiently.
• Delivered excellent customer service to enhance client satisfaction.
• Connected clients with resources to complete travel documents, insurance and currency exchanges.
• Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
• Maintained accurate and up-to-date records of all reservations and correspondence.
• Provided detailed information about facilities, services, and local attractions to enhance guest experience.
• Coordinated travel arrangements, including flights, accommodation, and ground transportation, for corporate clients to guarantee seamless itineraries.
• Organised and communicated needs of VIP guests, paying extreme attention to detail.
• Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
• Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
• Assisted customers with finding favourable rates for desired reservation dates, times and locations.
• Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
• Processed travel-related expenses and invoices, maintaining accurate financial records for budget monitoring.
• Maintained up-to-date knowledge of global travel advisories and health regulations to advise clients accurately.
• Offered 24 and 7 support to travellers, resolving issues promptly to ensure client satisfaction and loyalty.
• Utilised travel management software to organise and track all bookings, ensuring accuracy in travel schedules.
• Handled emergency travel situations with promptness, offering alternatives to mitigate disruptions in travel plans.
• Promoted use of travel insurance to protect travellers during trips.

• Handled inbound and outbound calls for telecommunications customers regarding billing, technical issues, and service inquiries
• Assisted customers with mobile, internet, and cable service concerns
• Explained products, promos, and plan upgrades clearly to increase customer retention
• Processed payments, account updates, service activations, and cancellations
• Troubleshot basic technical issues (network, device setup, connectivity problems)
• Resolved complaints professionally while maintaining high customer satisfaction
• Documented all customer interactions accurately in the CRM system
• Met performance targets such as AHT (Average Handle Time), CSAT (Customer Satisfaction), and sales goals
• Escalated complex technical concerns to higher-level support when necessary
• Followed company policies and data privacy standards