Sheena Marie Gulfan
Danao
Summary
Committed to utilizing my skills to further the mission of a company. Dedicated to identifying customer needs and delivering effective solutions to all problems. Committed to utilizing my skills to help others, while working towards the mission of a company. Team player. Willing to learn more and experience more related to the job. Flexible - can work overtime just to finish the task given.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Appointment Setter
Yorkshire Skin Center
04.2023 - 04.2024
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Book appointments for Customers.
- Checking calendars for clinic staff's (Doctors and Practitioners) availability.
- Reduced appointment cancellations by consistently confirming dates and times with clients via emails and chats.
Customer/Technical Support Representative
Concentrix
10.2016 - 04.2023
- Assisted gamers with their concerns about purchase transactions, recovering their accounts, technical issues with their consoles and applications they used. Provided troubleshooting steps to help fix the issues relating to hardware, games and apps.
Customer Support Representative
Eperformax
11.2015 - 09.2016
- Assisted buyers from an online store with their purchase and parcel concerns as well as the issues that they had with their sellers.Assisted sellers as well with their listings and the issues that they had with their buyers.We are the mediators between the sellers and the buyers.
Technical Support Representative
Teleperformance
08.2014 - 08.2015
- Assisted customers regarding their cable concerns
- Provided troubleshooting steps to help fix the issue.
Sales Support Representative
Direct Access
06.2013 - 07.2014
- Appointment setter.
Education
Bachelor of Science in Information Technology -
Sto. Tomas College- Danao
Danao, Central Visayas 06.2011 - 05.2012
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Sabang National High School
Danao, Central Visayas 06.2007 - 05.2011
Skills
Customer/Technical Support(non voice)
Admin Support(non-voice)
- Setting appointments
Timeline
Appointment Setter
Yorkshire Skin Center
04.2023 - 04.2024
Customer/Technical Support Representative
Concentrix
10.2016 - 04.2023
Customer Support Representative
Eperformax
11.2015 - 09.2016
Technical Support Representative
Teleperformance
08.2014 - 08.2015
Sales Support Representative
Direct Access
06.2013 - 07.2014
Bachelor of Science in Information Technology -
Sto. Tomas College- Danao
06.2011 - 05.2012
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Sabang National High School
06.2007 - 05.2011
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