Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic
Shayne Nicole A. Ong

Shayne Nicole A. Ong

Fabella Compound 18B Onyx St. Makati City

Summary

To be able to work in a growing organization and challenging environment that could utilize my skills and broaden my knowledge and experience. Also seeks for an opportunity to display my abilities and contribute to the growth of the company by rendering an excellent performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Reservations Messaging Specialist

IHG Hotels & Resorts
02.2022 - Current
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Managed incoming reservations through messaging and online channels to optimize customer experience.
  • Provided exemplary customer support during high-volume periods, maintaining professionalism under pressure.

Reservations Sales Specialist- NA Brands

IHG Hotels & Resorts
01.2021 - 02.2022
  • Provided detailed information on room availability, rates, and hotel amenities to enhance guest satisfaction.
  • Assisted in processing cancellations and modifications to maintain accurate booking records.
  • Addressed customer inquiries promptly, demonstrating strong communication skills and knowledge.

Education

Bachelor of Science - Hotel and Restaurant Management

Colegio De San Juan De Letran
Intramuros, Manila
05-2019

Secondary -

St. Scholastica’s College, Manila
Malate, Manila
03-2015

Primary -

St. Scholastica’s College, Manila
Malate, Manila
03-2011

Skills

  • Proficient in Microsoft Office
  • Proficient in typing skills
  • Service oriented
  • Punctual
  • Flexible and adaptable to changes
  • Career focused
  • Detail driven
  • Responsible
  • Expert problem solving

Certification

  • Q1 Top Performer Awardee- 2025
  • Q1 Rank 1- 2025
  • Exceptional for Overall Performance Rating for Annual Review- 2024
  • Consistent Rank 1 from Q1 to Q4- 2024
  • PAR Awardee Majority of 2024
  • Exceptional for Overall Performance Rating for Annual Review- 2023
  • Specialist of the Year- 2023
  • Consistent Rank 1 from Q1 to Q4- 2023
  • First Hall of Famer PAR Awardee in Messaging Department- 2023
  • June- December PAR (Perfect Achieve Ratio) Awardee- 2023

Timeline

Reservations Messaging Specialist

IHG Hotels & Resorts
02.2022 - Current

Reservations Sales Specialist- NA Brands

IHG Hotels & Resorts
01.2021 - 02.2022

Bachelor of Science - Hotel and Restaurant Management

Colegio De San Juan De Letran

Secondary -

St. Scholastica’s College, Manila

Primary -

St. Scholastica’s College, Manila

References

  • Jecil , Penaflor, Team Manager Customer Care (Messaging), jecil.penaflor@ihg.com, IHG Hotels & Resorts
  • Soria, Paola Claire, Team Manager- IHG Voice, PaolaClaire.Soria@ihg.com, IHG Hotels & Resorts
Shayne Nicole A. Ong