Shayne Nicole A. Ong
Fabella Compound 18B Onyx St. Makati City
Summary
To be able to work in a growing organization and challenging environment that could utilize my skills and broaden my knowledge and experience. Also seeks for an opportunity to display my abilities and contribute to the growth of the company by rendering an excellent performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservations Messaging Specialist
IHG Hotels & Resorts
02.2022 - Current
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Managed incoming reservations through messaging and online channels to optimize customer experience.
- Provided exemplary customer support during high-volume periods, maintaining professionalism under pressure.
Reservations Sales Specialist- NA Brands
IHG Hotels & Resorts
01.2021 - 02.2022
- Provided detailed information on room availability, rates, and hotel amenities to enhance guest satisfaction.
- Assisted in processing cancellations and modifications to maintain accurate booking records.
- Addressed customer inquiries promptly, demonstrating strong communication skills and knowledge.
Education
Bachelor of Science - Hotel and Restaurant Management
Colegio De San Juan De Letran
Intramuros, Manila05-2019
Secondary -
St. Scholastica’s College, Manila
Malate, Manila03-2015
Primary -
St. Scholastica’s College, Manila
Malate, Manila03-2011
Skills
- Proficient in Microsoft Office
- Proficient in typing skills
- Service oriented
- Punctual
- Flexible and adaptable to changes
- Career focused
- Detail driven
- Responsible
- Expert problem solving
Certification
- Q1 Top Performer Awardee- 2025
- Q1 Rank 1- 2025
- Exceptional for Overall Performance Rating for Annual Review- 2024
- Consistent Rank 1 from Q1 to Q4- 2024
- PAR Awardee Majority of 2024
- Exceptional for Overall Performance Rating for Annual Review- 2023
- Specialist of the Year- 2023
- Consistent Rank 1 from Q1 to Q4- 2023
- First Hall of Famer PAR Awardee in Messaging Department- 2023
- June- December PAR (Perfect Achieve Ratio) Awardee- 2023
Timeline
Reservations Messaging Specialist
IHG Hotels & Resorts
02.2022 - Current
Reservations Sales Specialist- NA Brands
IHG Hotels & Resorts
01.2021 - 02.2022
Bachelor of Science - Hotel and Restaurant Management
Colegio De San Juan De Letran
Secondary -
St. Scholastica’s College, Manila
Primary -
St. Scholastica’s College, Manila
References
- Jecil , Penaflor, Team Manager Customer Care (Messaging), jecil.penaflor@ihg.com, IHG Hotels & Resorts
- Soria, Paola Claire, Team Manager- IHG Voice, PaolaClaire.Soria@ihg.com, IHG Hotels & Resorts