Sharmaine Sales

• Managed influencer collaborations using Shopify and Asana to track product seeding and PR packages.
• Sourced and onboarded influencers aligned with brand values and target audience.
• Conducted outreach via Instagram DMs, email, and Shopify integration tools.
• Negotiated paid partnerships and gifting campaigns in exchange for content on TikTok and Instagram Reels.
• Drafted contracts and coordinated approvals for influencer agreements.
• Processed PR package shipments and ensured timely delivery using Shopify order management.
• Reviewed content drafts with management and provided influencer feedback.
• Launched four product campaigns in four months, ensuring timely content and maximum exposure.

• Managed Instagram and TikTok customer engagement via DMs and comments.
• Used Gorgias to track customer issues, respond to inquiries, and manage social media tickets.
• Monitored and responded to brand-related messages and product questions.
• Engaged with User-Generated Content (UGC) creators and built relationships.
• Played a key role in growing the brand's following from 75K to 100K.

• Handled customer inquiries via email support.
• Processed orders, refunds, and discounts using Shopify.
• Managed subscriptions, cancellations, and renewals through Shopify.

• Provided email and chat support using Gorgias to resolve customer concerns.
• Processed orders, refunds, and product exchanges via Shopify.
• Assisted customers with subscription modifications and billing inquiries.
• Collaborated with the marketing team to execute promotional campaigns and discounts.

• Responded to and resolved customer inquiries through Gorgias (email, live chat, and SMS) with a focus on timely and efficient service.
• Processed and managed orders, refunds, replacements, and subscription adjustments within Shopify, ensuring accuracy and customer satisfaction.
• Monitored brand mentions across social media platforms and proactively engaged with user-generated content (UGC) to enhance brand presence.
• Provided real-time social media support by responding to customer concerns and inquiries across community groups and brand channels.
• Assisted in developing and executing social media marketing strategies aimed at increasing engagement, brand awareness, and customer retention.

• Qualified leads and scheduled demos for the Gorgias CRM platform.
• Introduced potential customers to Gorgias’ AI-driven automation tools for e-commerce.
• Managed daily tasks via HubSpot.

• Handled customer concerns and inquiries via Freshdesk (email, chat, SMS).
• Managed orders and refunds via Shopify.

Assisted customers with rental car bookings in Australia and New Zealand via live chat, email, and phone using the Freshdesk platform.

Managed group, corporate, and school sales for DreamPlay Manila.