Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakira Dungo

Lubao, Province Of Pampanga

Summary

Dynamic Customer Service Representative Mentor at Alorica with a proven track record in enhancing customer satisfaction and resolving complex inquiries. Skilled in effective complaint resolution and mentorship, I excel in high-pressure environments, ensuring new hires achieve performance readiness while maintaining professionalism and fostering a collaborative team atmosphere.

Overview

1
1
year of professional experience

Work History

Customer Service Representative Mentor

Alorica
10.2024 - Current
  • Served as a mentor to new hires, providing guidance and support throughout their training period to ensure successful onboarding and performance readiness.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries promptly and professionally.

Education

No Degree - Accountancy

Mary The Queen College
Guagua, Province Of Pampanga, Philippines
10-2021

High School Diploma -

Mary The Queen College
Guagua, Province Of Pampanga, Philippines
04-2020

Skills

  • Customer service expertise
  • Effective complaint resolution
  • Effective task delegation
  • Providing mentorship support

Timeline

Customer Service Representative Mentor

Alorica
10.2024 - Current

No Degree - Accountancy

Mary The Queen College

High School Diploma -

Mary The Queen College

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Shakira Dungo