Overview
Work History
Education
Skills
Timeline
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Loigen Bartolo

Customer Service Representative
Roxas

Overview

4
4
years of professional experience

Work History

Customer Service Representative Mentor

EPerformax Contact Centers & BPO
11.2020 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Education Major in Biological Science -

Capiz State University Main Campus
Fuentes Drive, Roxas City, Capiz
04.2001 -

Skills

Call center experience

Mentoring abilities

Complaint Handling

Live chat support

Inbound and outbound calls

Teamwork and Collaboration

Computer Skills

Customer Service

Time Management

Customer service excellence

Understanding Customer Needs

Multitasking

Multitasking Abilities

Timeline

Customer Service Representative Mentor

EPerformax Contact Centers & BPO
11.2020 - Current

Bachelor of Education Major in Biological Science -

Capiz State University Main Campus
04.2001 -

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Loigen BartoloCustomer Service Representative