SHAIRA MAE BAWIIN

• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Conducted routine inspections to check quality and compliance with established specifications.
• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Helped store management meet standards of service and quality in daily operations.
• Prepared, calibrated and monitored production levels to achieve targets.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Regulated pricing, inventory count and supply during shift hours.
• Enforced company policies and regulations with employees.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Serve only highest quality of handcrafted beverage.
• Living in Mission and Values of Starbucks.
• Consistently provide Starbucks Experience to each customer through customer service, beverage preparation and presentation, in-store marketing and thorough clean, safe and ready store environment for our customer.
• Trained, deployed and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Creating environment for partners to established friendly atmosphere for our customer.
• Engendered customer loyalty by remembering their name and drink.
• Handled and resolved customer issues and complaints in moment with professionalism using key learnings to drive customer satisfaction.
• Running shift with customer at our core through teamwork.
• Monitored and organized store inventory and supplies to meet customer demands and sustain operation.
• Carefully handled store cash funds, sales and all accountability each shift.
• Certified Coffee Master.
• Certified Barista Trainer.
• Awarded twice as Partner of the Quarter.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Promoted additional items with beverages, increasing store sales.
• Cleaned counters, machines, utensils and seating areas daily.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Prioritized drink requests while managing interruptions.
• Maintained regular and consistent attendance and punctuality.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales

ACHIEVEMENTS

• Certified Barista Trainer ( 2018 )
• Certified Global Coffee Master ( 2019 )
• Partner of The Quarter ( 4th Quarter of 2018 )
• Partner of The Quarter ( 4th Quarter of 2019 )

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Informed customers about daily and seasonal specials.
• Greeted new customers, discussed specials and took drink orders.
• Used cash registers and credit card machines to cash out customers.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers and arranging airfare