Napregem Resma
Shift Supervisor
Lapu-lapu City, Cebu
Summary
I am 31 years old. I conducted my on-the-job experience in Haagen-Dazs Singapore way back 2009 to 2010 before I graduated on 2011 as a management trainee. I have been in Customer Service Industry specifically in the company of Starbucks Coffee Philippines for more than 10 years already. I believed I am equipped with enough knowledge on how to handle customer needs efficiently and have a positive attitude to always prioritize customer satisfaction all the time.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Shift Supervisor
Rustan Coffee Corporation
Lapu-Lapu Cebu City
04.2014 - Current
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced company policies and regulations with employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
Visayas State University
Visca, Baybay City, Leyte, PH 04.2007 - 04.2011
Skills
Strategic planning
undefinedTimeline
Shift Supervisor
Rustan Coffee Corporation
04.2014 - Current
Bachelor of Science - Hotel, Restaurant And Tourism Management
Visayas State University
04.2007 - 04.2011
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