Summary
Overview
Work History
Education
Timeline
Generic
Sem John N. Barba

Sem John N. Barba

Customer Relations Representative
Consolacion, Province Of Cebu

Summary

Dynamic Customer Relations Representative with a proven track record at Concentrix, excelling in customer service excellence and problem-solving. Achieved high customer retention through consultative sales techniques and effective engagement strategies. Adaptable and calm under pressure, I consistently exceeded performance goals while fostering long-term client relationships.

Overview

4
4
years of professional experience

Work History

Customer Relations Representative

Concentrix
07.2025 - 09.2025
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Student Teacher

Cebu Technological University - Danao Campus
03.2025 - 05.2025
  • Worked with classroom teacher to learn about current standards and best practices.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
  • Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
  • Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.

ESL Teacher

Native Camp
05.2024 - 07.2024
  • Educated students in basics of English grammar and conversational speaking.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.

Sales Representative

Cognizant
08.2021 - 12.2021
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Bachelor of Secondary Education Major in English - English Education

Cebu Technological University - Danao Campus
G23J+67P, Poblacion, Danao, 6004 Cebu
04.2001 -

Senior High School Diploma -

Informatics North Cebu
Eskina Jugan , North Road, Consolacion, Cebu
04.2001 -

High School Diploma -

Pulpogan National High School
Pulpogan, Consolacion, Cebu 6001
04.2001 -

Elementary Diploma -

Bagong Lipunan Elementary School
Pulpogan, Consolacion, Cebu 6001
04.2001 -

Timeline

Customer Relations Representative

Concentrix
07.2025 - 09.2025

Student Teacher

Cebu Technological University - Danao Campus
03.2025 - 05.2025

ESL Teacher

Native Camp
05.2024 - 07.2024

Sales Representative

Cognizant
08.2021 - 12.2021

Bachelor of Secondary Education Major in English - English Education

Cebu Technological University - Danao Campus
04.2001 -

Senior High School Diploma -

Informatics North Cebu
04.2001 -

High School Diploma -

Pulpogan National High School
04.2001 -

Elementary Diploma -

Bagong Lipunan Elementary School
04.2001 -
Sem John N. BarbaCustomer Relations Representative