Sem John N. Barba
Customer Relations Representative
Consolacion, Province Of Cebu
Summary
Dynamic Customer Relations Representative with a proven track record at Concentrix, excelling in customer service excellence and problem-solving. Achieved high customer retention through consultative sales techniques and effective engagement strategies. Adaptable and calm under pressure, I consistently exceeded performance goals while fostering long-term client relationships.
Overview
4
4
years of professional experience
Work History
Customer Relations Representative
Concentrix
07.2025 - 09.2025
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Student Teacher
Cebu Technological University - Danao Campus
03.2025 - 05.2025
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
ESL Teacher
Native Camp
05.2024 - 07.2024
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Sales Representative
Cognizant
08.2021 - 12.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Secondary Education Major in English - English Education
Cebu Technological University - Danao Campus
G23J+67P, Poblacion, Danao, 6004 Cebu 04.2001 -
Senior High School Diploma -
Informatics North Cebu
Eskina Jugan , North Road, Consolacion, Cebu 04.2001 -
High School Diploma -
Pulpogan National High School
Pulpogan, Consolacion, Cebu 6001 04.2001 -
Elementary Diploma -
Bagong Lipunan Elementary School
Pulpogan, Consolacion, Cebu 6001 04.2001 -
Timeline
Customer Relations Representative
Concentrix
07.2025 - 09.2025
Student Teacher
Cebu Technological University - Danao Campus
03.2025 - 05.2025
ESL Teacher
Native Camp
05.2024 - 07.2024
Sales Representative
Cognizant
08.2021 - 12.2021
Bachelor of Secondary Education Major in English - English Education
Cebu Technological University - Danao Campus
04.2001 -
Senior High School Diploma -
Informatics North Cebu
04.2001 -
High School Diploma -
Pulpogan National High School
04.2001 -
Elementary Diploma -
Bagong Lipunan Elementary School
04.2001 -