Erwin Quiap
Pasig, Metro Manila,00
Summary
Dynamic customer relations professional with a proven track record at Everise Philippines, excelling in problem-solving and risk management. Adept at enhancing customer satisfaction through effective communication and tailored solutions. Recognized for mentoring peers and driving service improvements, resulting in increased loyalty and repeat business.
Overview
17
17
years of professional experience
Work History
Customer Relations Representative
Everise Philippines
11.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in CRM systems.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on product features, benefits, and usage for improved experience.
Customer Service Representative
Concentrix
03.2022 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and service protocols.
- Utilized CRM systems to log interactions and track customer feedback for continuous improvement.
- Maintained high levels of customer satisfaction by delivering timely and accurate responses.
Customer Service Representative
IBEX Global
08.2018 - 03.2022
- Monitored performance metrics to identify areas for personal and team development initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Sales Consultant
Store's Specialist Inc.
04.2013 - 09.2016
- Developed tailored sales strategies to enhance customer engagement and increase product awareness.
- Conducted in-depth product demonstrations, showcasing features and benefits to drive sales conversions.
- Collaborated with cross-functional teams to streamline inventory management and improve stock availability.
- Mentored junior team members on effective sales techniques and customer relationship management practices.
Sales Associate
Olympic Village Group of Companies
09.2008 - 02.2012
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in managing inventory levels, ensuring product availability for sales initiatives.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Maintained accurate records of transactions and customer interactions for quality assurance.
Education
Associate of Science - Computer Science
Access Computer College
Cubao, Quezon City04-2011
Skills
- Risk management
- Promotional support
- Customer service
- Problem-solving
Timeline
Customer Relations Representative
Everise Philippines
11.2022 - Current
Customer Service Representative
Concentrix
03.2022 - 10.2022
Customer Service Representative
IBEX Global
08.2018 - 03.2022
Sales Consultant
Store's Specialist Inc.
04.2013 - 09.2016
Sales Associate
Olympic Village Group of Companies
09.2008 - 02.2012
Associate of Science - Computer Science
Access Computer College