Sarina Mae Nisco

• Promoted as a Subject Matter Expert which is a sub-team leader of the team.
• Handled and provided solutions to complicated escalated cases or queries by creating modified templates or responses.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Roles and responsibilities as an email advisor included answering product/service-related queries, providing information about policies, and assisting with general concerns
• Mentored junior team members, contributing to their professional growth and development.

The account I am handling in this company is a social media app. And my roles and responsibilities as an email advisor I back then were to answer product/service-related queries, provide information about policies, and assist with general concerns.

This company is an official BPO arm of San Miguel Corporation. I had provided product or service information to the clients. Also, identified the cause of issues, offer solutions, and ensure problems are fully resolved.