Sarah Zita Boniza
Tier 2 Technical Support Representative
Sogod
Summary
Seeking a challenging Customer Service or Technical Support role to leverage 10+ years of experience in exceeding customer satisfaction within the BPO and Virtual industry. Committed to continuous learning and development to stay abreast of evolving technologies. Thrives in a fast-paced environment and enjoys building strong customer relationships. Looking to contribute to a company known for its commitment to exceptional customer service.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Rep
Directed Electronics Australia
12.2023 - Current
- Provided comprehensive technical support to customers of Directed, authorized electronics dealer in Australia, for various brands including Eufy, Pixbee, Nanocam+, Soho, Ryze, etc.
- Managed over 50 emails per day.
- Responded to customer inquiries via email, addressing issues related to devices, accounts, and services
- Processed warranty replacements, guided customers through troubleshooting steps, and ensured their questions about our products were answered effectively.
Admin
VA, New Era Cleaning Inc
Sogod
05.2023 - 10.2023
- Thrived as a Virtual Assistant for New Era Cleaning Company, an Australian commercial cleaning service
- Provided comprehensive administrative, customer support, and sales support
- Streamlined operations by researching and adding qualified leads to the CRM, scheduling appointments and walk-ins via calls, managing client calendars and Pipedrive, and handling email inquiries efficiently.
Admin
Real Estate VA, Blue Skies Homebuyers LLC
08.2019 - 05.2023
- Leveraged strong organizational and communication skills to excel as a Real Estate VA
- Implemented email management systems to improve agent responsiveness
- Maintained accurate and up-to-date calendars, ensuring seamless scheduling
- Utilized skip-tracing skills to identify and contact potential clients, enriching CRM data
- Managed text blast campaigns, demonstrating proficiency in digital marketing tools
- Possess expertise in contract preparation, ensuring adherence to legal requirements and smooth transaction flow.
Business Development Specialist • Sales Agent
Dreamscape Inc
10.2015 - 02.2018
- Supported business development efforts at a leading Australian web hosting company by managing inbound and outbound sales calls
- Provided exceptional customer service via email, addressing product and service inquiries with clear and concise communication
- Utilized Zendesk to document troubleshooting issues and customer service complaints, facilitating efficient resolution.
Education
Bachelor of Science - Nursing (College
University of San Carlos
Cebu City, Philippines 01.2005 - 01.2007
High School Diploma -
University of San Carlos – Girls High School
Cebu City, Philippines 01.2004 - 01.2005
Skills
Technical Support Skills – Expertundefined
Additional Information
- Certifications and Awards , Demonstrated academic excellence by consistently achieving Dean's List recognition throughout my college years. Successfully completed a Bread and Pastry Production program and earned an NCII Certificate from TESDA.
Timeline
Technical Support Rep
Directed Electronics Australia
12.2023 - Current
Admin
VA, New Era Cleaning Inc
05.2023 - 10.2023
Admin
Real Estate VA, Blue Skies Homebuyers LLC
08.2019 - 05.2023
Business Development Specialist • Sales Agent
Dreamscape Inc
10.2015 - 02.2018
Bachelor of Science - Nursing (College
University of San Carlos
01.2005 - 01.2007
High School Diploma -
University of San Carlos – Girls High School
01.2004 - 01.2005
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