Microsoft 365
Hi, I’m
Nguimu Bill Prince Ndenoho
Technical Support Specialist/ Customer Service Representative
Quezon City
Summary
I am a goal oriented professional with a penchant for success. Taking up a course in health care, in the University, I learned a lot which has helped me in my daily life. Serving has always been a part of me and when I discovered customer service, I realized that it was something I was born to do.
I always try to improve on my skills, and with this mindset, I have been able to take up courses in Data Administration, Project Management, Expert Customer Service, so as to be the best in what I do. I am a people person, I try to look at the positives in every situation and I make sure the customer leaves every conversation extremely satisfied or with the right expectations set.
With over 2 years of experience working for TELUS, I believe I am the right fit for your organisation.
Overview
5
years of professional experience
4
years of post-secondary education
1
Certification
2
Languages
Work History
TELUS INTERNATIONAL PhilippinesQuezon City
Technical Support Specialist/ Customer Service Rep
10.2021 - Current
Job overview
- Provided outstanding technical support to clients
- Worked to support the senior creative staff with day to day tasks
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Troubleshooted fax devices, VOIP devices, security cameras, security alarms, client IVR menus and handled the billing concerns of clients.
- Installed and configured hardware and software
- Assisted clients and facilitated the purchase of new or add on business applications like ES Chat, Microsoft 365.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Promoted efficiency among departments with prompt resolution of system issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Recorded and maintained relevant notes for each client and work order.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
Direct Sales Maximum InternationalBuea
HR Assistant
09.2018 - 07.2019
Job overview
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Supported coordination of benefits open enrollment activities and process.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Government Bilingual High SchoolBamenda, Cameroon
Advanced Level from Science Education
01.2015 - 04.2016
University Overview
Studied Biology, Chemistry, Geology and English at the, graduated with 17 points.
Geology A
Biology B
Chemistry B
English B
The University of BamendaBambili, Bamenda.
BSc. from Medical Laboratory Science
11.2016 - 05.2019
University Overview
Studied Medical Laboratory Science in the Faculty of Health, . During this time, i had the
opportunity to intern with the District Hôpital Ndop for 3
Skills
Performance Optimization
Desktop Component Repair
System Provisioning
Desktop support
Technical issues analysis
Microsoft Office Specialist (MOS) Expert
Customer service expert
Application support
Technical Support
Issue troubleshooting
Additional Information
- Awards , Bilingual Employee of the Month July 2022- September 2022 I was awarded bilingual Employee of the month
Software
Microsoft Office
Microsoft Excel
TELUS Business Connect
Certification
PMP - Project Management Professional
Interests
Reading, Fiction, Cooking, Sports,
Timeline
Technical Support Specialist/ Customer Service Rep
TELUS INTERNATIONAL Philippines
10.2021 - Current
HR Assistant
Direct Sales Maximum International
09.2018 - 07.2019
The University of Bamenda
BSc. from Medical Laboratory Science
11.2016 - 05.2019
Government Bilingual High School
Advanced Level from Science Education
01.2015 - 04.2016