SANARA MIA ABELLA

• Provide administrative and operational support to Property Managers across residential property portfolios.
• Managed lease renewals, variations, modifications, pet requests, and tenancy documentation to ensure compliance and tenant satisfaction.
• Maintain accurate tenant, property, and maintenance records using property management systems.
• Coordinated compliance requirements for smoke alarms, landlord obligations, and building audits, ensuring adherence to regulations.
• Liaise with tenants, landlords, contractors, and strata managers regarding maintenance, insurance, and property-related matters.
• Process bond lodgments, Management renewal agreements, and electronic documentation via DocuSign.
• Supported property marketing by administering listings and posting on social media for leasing, rental, and sold properties, enhancing visibility and engagement.
• Assist with daily property management operations to ensure efficient portfolio management.

Systems & Tools: Property Tree, Bond Online, REIWA, Agentbox, Inspect Real Estate, Inspection Manager, and DocuSign.

Business Development & Client Engagement

• Secured two new business accounts through strategic proposals and client presentations, enhancing the company portfolio.
• Conducted client outreach, led engagement meetings, and negotiated service agreements.
• Maintained strong client relationships through proactive communication and follow-ups.

Managed property operations during the interim period, ensuring continuity and stability during staffing transitions.

• Acted as Interim Property Manager, maintaining seamless operations during staff absences and transitions.
• Managed building operations, vendor coordination, maintenance schedules, and tenant relations.
• Conducted property inspections and ensured compliance with safety and regulatory standards.
• Oversaw service requests, monitored contractor performance, and tracked budgeting and expenses, facilitating efficient property management.
• Supported lease administration, renewals, and occupancy planning.
• Coordinated travel and accommodation arrangements for senior staff.

Provided comprehensive support for administrative and HR functions.

• Coordinated onboarding, documentation, and candidate verification for new hires.
• Managed calendars, meetings, records, trackers, and internal communications.
• Assisted with payroll coordination, procurement, and office administration.
• Provided executive support and supervised administrative staff to maintain efficient operations.

• Created and monitored work orders for technicians, subcontractors, and vendors to ensure clear communication and swift resolution of issues.
• Organised and preserved files for work orders, proposals, and vendor documentation to maintain compliance and facilitate effective retrieval.
• Assisted with HR functions by generating payroll items, responding to employee queries, and processing new hire enrolment documents to support seamless onboarding.

• Served as primary point of contact for patient inquiries via phone and walk-ins, providing exceptional customer service and precise information.
• Collaborated with patient services, administration, and laboratory to coordinate and resolve patient needs effectively.
• Monitored and ensured adherence to hospital policies, confidentiality regulations, and patient privacy standards.

• Compiled daily sales reports and tracked product inventory to ensure accurate stock levels communicated to management.
• Ensured compliance with food safety regulations and company policies to maintain a positive, professional restaurant environment.
• Delivered prompt, friendly service while addressing customer concerns or complaints courteously and effectively.