Jeselle Funtera
Administrative VA / Real Estate VA / Property Manager / Listing & Transaction Coordinator
Philippines
Summary
Dynamic Real Estate Virtual Assistant with over 6 years of experience providing exceptional administrative, operational, and customer support to real estate brokers, investors, and property management firms. Proficient in property management, leasing coordination, transaction coordination, CRM management, lead follow-ups, property listings, and client communications. Recognized for strong organizational skills, meticulous attention to detail, and the ability to manage multiple priorities while ensuring accuracy and compliance. Committed to enhancing efficiency and effectiveness through the development of streamlined administrative processes and superior customer service.
Overview
6
6
years of professional experience
Work History
Real Estate Operations Virtual Assistant / Property Management VA
01.2024 - 01.2026
- Provided full-cycle administrative and operational support for real estate and property management activities
- Managed rental listings, tenant inquiries, screening coordination, and leasing documentation
- Coordinated maintenance requests and vendor services while tracking timelines
- Maintained CRM systems, ensuring accurate data entry, cleanup, and follow-ups
- Supported MLS listings, marketing updates, and property documentation
- Tracked deadlines and contract expirations, ensuring all agreements, leases, and documents were current and up to date
- Created marketing materials including Just Listed, Price Reduction, and Just Sold postcards, as well as open house materials such as property brochures and desk information sheets
- Created, updated, and maintained property listings in the MLS, ensuring accuracy of pricing, descriptions, photos, and status changes
- Supported transaction coordination by organising contracts and disclosures, tracking critical deadlines, and assisting with contract-to-close documentation
- Handled client communications and ensured timely responses to inquiries
- Drafted lease renewals, addendums, and agreements, and sent documents out for review and electronic signatures
Real Estate Administrative Assistant / Transaction Coordinator / Inside Sales Agent
04.2022 - 01.2024
- Coordinated real estate transactions from contract to close, ensuring deadlines and compliance requirements were met
- Organised contracts, disclosures, and transaction documentation
- Managed CRM pipelines, lead qualification, follow-ups, and appointment setting
- Served as an Inside Sales Agent (ISA) for the Canadian real estate market, prospecting buyers and sellers through inbound and outbound calls
- Contributed to approximately 15–20 closed transactions (buyer and seller sides) over a three-year period by qualifying leads, nurturing prospects, and booking appointments
- Conducted inbound and outbound calls to support sales and client engagement
- Maintained accurate records and ensured documentation consistency
Online Property Manager
03.2021 - 04.2022
- Managed day-to-day property operations and tenant communications
- Coordinated maintenance requests and vendor scheduling
- Tracked rent payments, lease renewals, and property documentation
- Provided regular updates and reports to property owners
Cold Call Specialist / Lead Generator
03.2020 - 03.2021
- Conducted cold and warm outbound calls to generate and qualify buyer and seller leads
- Managed call follow-ups through phone, text, and email
- Booked appointments and maintained accurate CRM records
- Handled objections professionally to improve conversion rates
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Philippines 05.2001 -
Skills
Administrative Support
Real Estate Operations
Property Management Support
Leasing Coordination
Transaction Coordination
CRM Management & Data Entry
Lead Management & Follow-Ups
Appointment Scheduling
Office administration
File management
Document preparation
Sales support
Real estate transactions
Vendor coordination
Listing coordination
Renewal lease preparation
Data entry
Customer service
TOOLS & SOFTWARE
- CRM Systems: Follow Up Boss, CINC, KVCore, Lofty/Chime
- Dialers & Communication: MOJO, Batch Dialer, REDX, JustCall, Google Voice, Skype
- Property Management Platforms: TurboTenant, MagicDoor, Furnished Finder, Airbnb
- Listings & Transactions: MLS, Zillow, Facebook Marketplace, ZipForms, DocuSign, Dotloop
- Productivity & Organization: Google Workspace, Google Sheets, ClickUp
- Marketing & Design: Canva, email marketing platforms
ADDITIONAL STRENGTHS
- Strong attention to detail and accuracy
- Reliable and deadline-driven
- Clear written and verbal communication
- Fast learner with strong adaptability
- Comfortable working independently in remote environment.
Timeline
Real Estate Operations Virtual Assistant / Property Management VA
01.2024 - 01.2026
Real Estate Administrative Assistant / Transaction Coordinator / Inside Sales Agent
04.2022 - 01.2024
Online Property Manager
03.2021 - 04.2022
Cold Call Specialist / Lead Generator
03.2020 - 03.2021
Bachelor of Science - Nursing
Our Lady of Fatima University
05.2001 -