Karaoke
Sally Sabesaje
Senior Operations Manager
Cainta, Province Of Rizal
Summary
Senior Operations Manager with 15 years of BPO experience across telco, fitness, and content moderation. Skilled in managing voice and non-voice campaigns, with 2 years of remote leadership for an Australian company and 1 year overseeing Thai content moderation teams.
Expert in service delivery, client engagement, cross-cultural leadership, and P&L management. Known for driving operational efficiency, building inclusive teams, and championing employee wellbeing in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Gear Inc Thailand
04.2024 - 04.2025
- Lead end-to-end operations for high-impact content moderation programs, overseeing large-scale teams supporting global clients in trust & safety environments.
- Drive operational excellence by ensuring compliance with KPIs, SLAs, and quality benchmarks across multiple verticals and platforms.
- Manage and mentor a team of Operations Managers and Team Leaders, building a culture of accountability, performance, and employee well-being.
- Collaborate cross-functionally with HR, WFM, QA, and L&D to enhance workforce efficiency, optimize scheduling, and improve agent support systems.
- Champion employee wellness through trauma-informed leadership, structured wellness programs, and proactive mental health initiatives tailored to high-harm content moderation.
- Serve as key liaison for client escalations, performance reviews, and quarterly business reviews, ensuring client satisfaction and partnership growth.
Associate Director
Afni Inc
09.2013 - 03.2024
- Led teams of up to 350 personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
Education
Associate of Arts - AB Mass Communication Major in Broadcasting
Lyceum of The Philippines University
Intramuros, Manila 04.2001 -
Skills
Operations management
Interests
Travel
Cultural Exploration
Timeline
Senior Operations Manager
Gear Inc Thailand
04.2024 - 04.2025
Associate Director
Afni Inc
09.2013 - 03.2024
Associate of Arts - AB Mass Communication Major in Broadcasting
Lyceum of The Philippines University
04.2001 -
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