SAI GARCIA
Mandaluyong City, Metro Manila
Summary
Results-driven professional with experience in e-commerce operations, customer service, and online sales support. Skilled in managing orders, coordinating local and international shipping, and handling customer interactions across digital platforms. Experienced in product sourcing and logistics coordination. Strong attention to detail with a proven ability to enhance customer satisfaction and support business growth in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Self-employed / Family Dropshipping Business
E-commerce Operations Assistant
Mandaluyong City, Metro Manila
01.2026 - 05.2026
- Managed end-to-end dropshipping operations, including product sourcing, order processing, and international shipping coordination to Greece
- Coordinated logistics and shipment tracking to ensure timely delivery and customer satisfaction
- Communicated with suppliers and handled order fulfillment processes across online platforms
- Assisted in product selection and pricing strategies based on demand and market trends
Customer Service Representative
Achievers Manpower Management Services
San Juan, Metro Manila
10.2024 - 01.2026
- Handled customer inquiries and sales through Messenger, Instagram, Viber, Tiktok and email platforms. Processed customer orders and maintained customer information using SAP systems
- Managed customer email records and reports using MySQL databases and resolved inquiries efficiently while maintaining high satisfaction and repeat business
- Used internal tools to monitor cases and improve response times
Assistant Business Manager
Maui Boy's Burger and Ka Lucing Agricultural Supply
Tarlac City, San Miguel
01.2022 - 09.2024
- Prepared sales and inventory documents and summarized weekly sales reports
- Scheduled daily operational tasks, including purchasing of materials and stocks. Monitored daily operations and manpower to ensure smooth business flow
- Provides feedback on product quality while being prepared and supported business improvements
Customer Service Representative
Foundever Philippines Corporation
Tarlac City, San Miguel
08.2020 - 01.2022
- Managed customer interactions through phone, chat, and email channels and resolved customer issues in accordance with standard operating procedures
- Utilized Zendesk and CRM systems to document cases and track resolutions
- Achieved high customer satisfaction through effective communication and Awarded Excellent Performance, Recognized as Overall Top Agents
Intern
PLDT, Telecommunications Company
Tarlac City, San Nicolas
12.2018 - 04.2019
- Answered customer calls and assisted with service, billing, and sales inquiries
- Supported administrative and operational tasks as assigned
- Demonstrated initiative and ability to work independently in a fast-paced environment
Skills
- Customer Service & Client Support
- Ability to adapt to new technologies and software
- Appointment Scheduling & Coordination
- Administrative & Documentation
- Sales Support and Order Processing
- Multitasking & Time Management
EDUCATION
Bachelor of Science in Business Administration
Major in Marketing Management
Tarlac State University | 2015 – 2019
High School Diploma
Tarlac National High School | 2014 – 2015
Tarlac State University Laboratory School | 2011 – 2014
Additional Information
Erold Espinosa
Customer Service Team Lead
☎ 0927 240 6486
espjohne2@gmail.com
Allan Malonzo
Customer Service Team Lead – Staples Canada
☎ 0927 127 4015
ronaldallan.malonzo@staples.ca
Reggie Domingono
Former Colleague – AMMSI
☎ 0991 820 1894
domingoreggie818@gmail.com
Academic Highlights
- Grade: 1.0 (Highest) – Rizal’s Life, Works, and Writings; demonstrated strong research, analytical, and presentation skills
- Top Sales Performer – Practicum (OJT); achieved highest sales and earned a 1.75 rating through effective customer engagement and marketing application
Timeline
Self-employed / Family Dropshipping Business
E-commerce Operations Assistant
01.2026 - 05.2026
Customer Service Representative
Achievers Manpower Management Services
10.2024 - 01.2026
Assistant Business Manager
Maui Boy's Burger and Ka Lucing Agricultural Supply
01.2022 - 09.2024
Customer Service Representative
Foundever Philippines Corporation
08.2020 - 01.2022
Intern
PLDT, Telecommunications Company
12.2018 - 04.2019