Kristel Marie Joy Bichayda
Angono, Province Of Rizal
Summary
Experienced Business Architecture Analyst with expertise in SAP (BPC, BOFC, FICO, PI), system changes, deployment, and release planning. Skilled in ServiceNow ticket management, Payroll & Accounting, and Technical Support. Proficient in Microsoft Office (Excel, Word, PowerPoint), with strong problem-solving, process improvement, and communication skills.
Overview
9
9
years of professional experience
Work History
Business Architecture Analyst
Accenture
Taguig, Metro Manila, Philippines
04.2022 - Current
- Collaborated with multiple SAP teams including:
SAP BPC – Business Planning and Consolidation
SAP BOFC – Business Objects Financial Consolidation
SAP FICO – Financial Accounting & Controlling
SAP PI – Process Integration - Analyzed business processes, workflows, and system requirements to align SAP solutions with organizational goals.
- Participated in system changes, deployment, and process improvement initiatives.
- Conducted testing, validation, and quality checks for system updates and releases.
- Managed and resolved tickets using ServiceNow (SNOW), ensuring timely issue resolution.
- Assisted in release planning, estimation, and scheduling for SAP deployments.
- Identified gaps, risks, and optimization opportunities across SAP systems and business processes.
- Liaised with stakeholders to translate business requirements into SAP solutions and ensure successful implementation.
Technical Support Representative
Ibex Global Solutions Philippines Inc.
Pasig, Metro Manila, Philippines
02.2020 - 03.2022
- Provided technical support for phone and internet services.
- Troubleshot connectivity, network, and service-related issues.
- Assisted customers with basic device setup and configuration.
- Resolved service interruptions and guided customers through solutions.
- Escalated unresolved issues to higher-level technical teams.
- Documented support cases and solutions accurately in the system.
Payroll Specialist
Eagle Star Industrial Corporation
Pasig, Metro Manila, Philippines
07.2019 - 01.2020
- Processed and managed employee payroll accurately and on time.
- Verified employee timekeeping records, salaries, overtime, and deductions.
- Ensured compliance with company policies and labor regulations.
- Maintained and updated payroll records and employee information.
- Prepared payroll reports and resolved payroll discrepancies.
- Coordinated with HR and Finance to address payroll-related concerns.
Payroll Assistant
Shishang Restaurant
Cainta, Province Of Rizal, Philippines
10.2018 - 06.2019
- Assisted in the preparation and processing of employee payroll.
- Collected, reviewed, and verified timesheets and attendance records.
- Ensured accurate calculation of salaries, overtime, and deductions.
- Maintained payroll records and employee data.
- Assisted with payroll reports and documentation.
- Supported compliance with company policies and payroll procedures.
DPC Accountant
Philippine Seven Corporation
Mandaluyong City, Metro Manila, Philippines
06.2017 - 08.2018
- Validated sales transactions for 7-Eleven stores to ensure accuracy.
- Reviewed and verified purchase records and invoices.
- Conducted monthly audits of sales and purchases.
- Identified and corrected discrepancies in records.
- Maintained accurate documentation and reports.
Education
Bachelor of Science - Information System
University of Rizal System (URS)
Binangonan, Province Of Rizal, Philippines04-2017
Skills
- SAP: BPC (Business Planning & Consolidation), BOFC (Financial Consolidation), FICO (Finance & Controlling), PI (Process Integration)
- System Changes & Deployment, Release Planning, Testing & Validation
- ServiceNow (SNOW) Ticketing & Issue Resolution
- Payroll Processing, Timesheet Verification, Salary & Deduction Calculation
- Sales & Purchase Validation, Monthly Audits, Invoice Review
- Technical Support: Phone & Internet Troubleshooting, Connectivity Issues, Device Setup & Configuration
- Microsoft Office: Excel (Formulas, Pivot Tables, Data Analysis), Word, PowerPoint, Outlook
Core/Technical Skills:
- Business Analysis & Process Mapping
- Stakeholder Communication & Coordination
- Problem-Solving & Critical Thinking
- Attention to Detail & Accuracy
- Time Management & Team Collaboration
- Customer Service & Client Support
Professional / Basic Skills:
Timeline
Business Architecture Analyst
Accenture
04.2022 - Current
Technical Support Representative
Ibex Global Solutions Philippines Inc.
02.2020 - 03.2022
Payroll Specialist
Eagle Star Industrial Corporation
07.2019 - 01.2020
Payroll Assistant
Shishang Restaurant
10.2018 - 06.2019
DPC Accountant
Philippine Seven Corporation
06.2017 - 08.2018
Bachelor of Science - Information System
University of Rizal System (URS)