RYZA BERNARDINO
Davao City,Philippines
Summary
Detail-oriented administrative and sales professional with expertise in bookkeeping, travel coordination, and outbound calling. Experienced in managing travel arrangements, maintaining financial records, and coordinating with vendors and clients. Generates qualified leads and schedules appointments while ensuring client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Zapex360
07.2025 - 07.2026
- Conducted 300–350 outbound cold calls daily, managed inbound callback inquiries, qualified business owners, addressed objections, and scheduled 10–15 minute discovery calls for Business Development team to support lead generation efforts.
- Presented AI receptionist solutions by identifying customer pain points, communicating value, obtaining consent for discovery calls, and consistently booking qualified appointments while following company sales scripts and QA standards.
- Maintained accurate CRM records, confirmed appointment details, verified customer information, and ensured seamless handoff of qualified leads, contributing to KPI targets and maintaining schedule compliance and professionalism standards.
Bookkepper
Baytree Management LLC
10.2023 - 07.2026
- Monitored travel costs and secured competitive rates while maintaining accurate financial records and managing high-volume email and Telegram communications for effective travel operations and client satisfaction.
- Facilitated communication between travelers, vendors, and hotels, addressing reservation modifications, room upgrades, cancellations, and urgent travel-related issues to enhance service delivery.
- Coordinated domestic and international travel arrangements, including flights, hotels, ground transportation, and itinerary management, ensuring compliance with company policies.
Cold Caller
Allstate Insurance
04.2023 - 10.2023
- Conducted high-volume outbound B2C calls to introduce Allstate Insurance products, generating qualified leads by promoting savings of up to 30% on auto and home insurance.
- Handled customer objections through consultative communication, maintaining engagement by positioning calls as no-obligation quote comparisons to enhance lead conversion.
- Verified and updated customer information, pre-qualified prospects based on eligibility, and facilitated warm transfers to licensed insurance specialists for policy consultations.
Education
SENIOR HIGH SCOOL - Information and Communication Technology (ICT - TVL)
Daniel R. Aguinaldo National High Scool
Davao City06-2024
Skills
- Cold calling
- Lead Qualification
- Objection handling
- CRM management
- CRM database systems
- Appointment scheduling
- Data Entry
- Email management
- Google Workspace
- Travel Management
- Travel management
- Customer Service
- B2B sales
- Time Management
- Organisation
- Attention to Detail
- Communication
- Problem Solving
- Collaboration
- Adaptability
- Adaptability
Timeline
Appointment Setter
Zapex360
07.2025 - 07.2026
Bookkepper
Baytree Management LLC
10.2023 - 07.2026
Cold Caller
Allstate Insurance
04.2023 - 10.2023
SENIOR HIGH SCOOL - Information and Communication Technology (ICT - TVL)
Daniel R. Aguinaldo National High Scool