Ariane Pacaldo
Sales and Marketing Specialist - Customer Service - Appointment Setter - Cold Caller - Research - Public Relations
Cebu, Philippines
Summary
Innovative and hardworking Sales and Marketing Consultant with over [6] years of experience in the Business Process Outsourcing industry with proven success exceeding goals, retaining customers, and maintaining a strong reputation for customer satisfaction. Offering expert insights into creating promotional strategies that capture emerging market trends. Highly proficient in Microsoft Office, CRM (Salesforce & HubSpot), communication platforms (Dialpad & Aircall), and knowledgeable in digital marketing. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization brand.
Overview
8
8
years of professional experience
Work History
Appointment Setter
Delonix
8F Cebu IT Tower 1, Archbishop Reyes Ave, Cebu Business Park, Cebu City.
07.2022 - 09.2022
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Handled 80 calls per day to address customer inquiries and concerns.
Publishing Consultant
AIMHIGH LLC
Rue Le-Corbusier 12 1208 Genève, Switzerland
01.2021 - 11.2022
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Completed daily cold calling and outreach to build sales pipeline.
Marketing Consultant
Author Solutions Philippines Inc.
6/F TGU Tower, Asia Town, IT Park, Lahug
09.2018 - 01.2020
- Increased credibility and author awareness by developing strategic marketing platforms, branding, and pre-publication marketing.
- Recommends specific marketing approaches and spending budgets to achieve the author's desired sales goals
- Works within author's budget to produce effective promotional materials and advertising opportunities
Sales Associate II
Convergys
TGU Tower Jose Maria Del Mar Street 8th, 9th and 10th Floor
05.2015 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Integrated Development Unit- Student Intern
Ramon Aboitiz Foundation Inc.
35 Eduardo Aboitiz St.
01.2018 - 06.2018
- Interacted with government officials and/ or representatives professionally by phone, email or in-person to provide information and directed to desired staff members.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support Integrated Development Department.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Library Student Assistant- Working Scholar
University Of San Carlos- North Campus
General Maxilom Avenue, Camputhaw
05.2014 - 02.2015
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Education
Bachelor of Arts - Political Science
University of San Carlos
Gov. M. Cuenco Ave, Cebu City07.2018
Skills
- CRM proficient (Hubspot and Salesforce)
- Zoom, UberConference, Dialpad and Aircall Expert
- Cold Calling
- Fluency in English
- Results-driven
- Telemarketing expertise
- Microsoft Office proficient
- Effective prospecting
- Inbound and outbound calling
- Excellent work ethic
Accomplishments
- Recipient of November 2019 Top Tier 2 Award
- Best in eCare Prod-Rank 3 with an average of 90.19% productivity score
- The Debater (The person who has something to say on every topic)
- Certificate of Excellence (outstanding REP SAT of 93.52%)
- The "No Problem" Award (for taking up any issue at any time) for the month of December 2020
- Most Improved Salesperson for the month of December 2020
- Top Customer Satisfaction Survey (100%) for the month April 2021
Timeline
Appointment Setter
Delonix
07.2022 - 09.2022
Publishing Consultant
AIMHIGH LLC
01.2021 - 11.2022
Marketing Consultant
Author Solutions Philippines Inc.
09.2018 - 01.2020
Integrated Development Unit- Student Intern
Ramon Aboitiz Foundation Inc.
01.2018 - 06.2018
Sales Associate II
Convergys
05.2015 - 08.2018
Library Student Assistant- Working Scholar
University Of San Carlos- North Campus
05.2014 - 02.2015
Bachelor of Arts - Political Science
University of San Carlos
Similar Profiles
Redrose Ricyet RemataRedrose Ricyet Remata
Client Success Manager at Delonix Marketing CorporationClient Success Manager at Delonix Marketing Corporation
MARICEL PIAMARICEL PIA
Management Accountant (External & Corporate Accounts) at Delonix Marketing Corp.Management Accountant (External & Corporate Accounts) at Delonix Marketing Corp.
CHRISTINE MARIE CAINDECCHRISTINE MARIE CAINDEC
Client Services Team Leader, PH Operations at Detector Inspector Australia, Delonix MarketingClient Services Team Leader, PH Operations at Detector Inspector Australia, Delonix Marketing