Ryan Reagan
Senior Operations Manager
Lapu-Lapu City
Summary
Dynamic and results-driven Operations and Business Leader with over 15 years of experience driving performance, profitability, and growth across multiple industries-including BPO, debt recovery, and food & beverage. Recognized for building high-performing teams, optimizing operational efficiency, and delivering exceptional customer experiences. Proven success in both U.S. and Southeast Asian markets, with a strong track record in C-level management, business development, and client relations. Known for creating a culture of passion, accountability, and continuous improvement. A hands-on leader who thrives in fast-paced environments and leads with integrity, enthusiasm, and a people-first mindset.
Results-oriented business leader prepared for high-level management roles. Proven ability to drive market expansion and enhance operational efficiency. Focuses on team collaboration and achieving results, adapting seamlessly to changing business needs. Skilled in strategic planning, market analysis, and leadership.
Overview
17
17
years of professional experience
1
1
Language
Work History
Country Manager
Websavii Inc.
01.2025 - Current
- Dynamic and results-driven Country Manager with a proven track record of leading and scaling business operations in the Philippines
- Responsible for overseeing end-to-end organizational strategy, including operations management, team leadership, business development, financial performance, and client relationship management
- Demonstrated success in building high-performing teams, implementing process improvements, and driving sustainable growth in competitive markets
- Adept at navigating local regulatory requirements, managing cross-functional teams, and cultivating strategic partnerships to expand market presence
- Recognized for strong leadership, cultural adaptability, and a hands-on approach that balances corporate objectives with regional execution
Associate Coach
ePerformax Contact Centers & BPO
09.2023 - 08.2024
- In my role as an Associate Coach for the T-Mobile account at ePerformax, I was responsible for coaching and developing agents to deliver exceptional customer service
- I monitored team KPIs, implemented process improvements, and provided actionable feedback to ensure operational excellence
- My efforts in fostering a culture of recognition, collaboration, and professional growth led to consistently high performance and multiple awards for individual and team achievements
Director Of Operations
Exelcius Business Support Services
06.2020 - 02.2023
- In my role as Director of Operations at Exelcius Business Support Services, I played a pivotal role in driving sustainable company growth by spearheading the performance and growth of diverse client teams in Mandaue, Philippines
- By upholding the highest standards of integrity and operational excellence, I exceeded client expectations and fostered strong, collaborative partnerships with our clients
Director of Commercial Operations
Nelson Cruz & Associates LLC
07.2019 - 07.2020
- As Director of Commercial Operations at Nelson Cruz & Associates LLC, I spearheaded a Sales Team specializing in debt collection for Construction and Heavy Machinery sectors
- Through strategic asset recovery efforts, we consistently delivered significant results for our clients
- Transitioning to international opportunities in the Philippines, I continued to provide expertise through Exelcius Business Support Services
Vice President of Sales
Premier Holdings Group LLC
03.2018 - 07.2019
- In my role as Vice President of Sales at Premier Holdings Group LLC, I led a team of professionals in commercial debt recovery, mastering negotiation skills and consistently securing debt recoveries
- My leadership drove success across the U.S., ultimately leading to new challenges and opportunities
Regional Sales Manager
RAB, Inc.
06.2017 - 05.2018
- In my role as a Regional Sales Manager at RAB, Inc., I spearheaded the identification and acquisition of high-risk business clients to minimize bad debt
- Through strategic relationship-building and a proactive approach, I quickly rose to become the top-performing Sales Manager within a year, showcasing my ability to drive exceptional performance and revenue growth
Assistant Store Manager
Paradies Lagardère
06.2016 - 08.2017
- As the Assistant Store Manager at Paradies Lagardère, I played a pivotal role in the successful launch and management of three 7-Eleven stores at Dallas/ Fort Worth International Airport
- My leadership ensured smooth operations, effective team management, and seamless transitions to a permanent takeover team, resulting in high customer satisfaction and operational excellence
Department Manager
McDonald's
09.2014 - 08.2016
- In my role as Department Manager at McDonald's in Grapevine, Texas, I led front-end operations, focusing on staff training and customer satisfaction
- Collaborating with the Local Store Marketing Team, I ensured accurate promotional displays, resulting in a 93% guest satisfaction rate
- My strong track record of success led me to pursue new opportunities
Collections Manager
Dynamic Recovery Services LLC
06.2013 - 11.2014
- In my role as Collections Manager at Dynamic Recovery Services LLC, I led a team of collectors to consistently surpass an 88% recovery rate for a major lender
- Leveraging targeted recovery strategies, we maximized client returns and achieved exceptional results, ultimately leading to the company's success
Chargeback Specialist
Bankcard Empire LLC
12.2009 - 01.2013
- In my role as a Chargeback Specialist at Bankcard Empire LLC, I worked closely with businesses to resolve payment disputes, ensuring a high win rate and maintaining vital relationships with our merchant clients
- I was responsible for safeguarding merchant accounts and achieved a remarkable 90% retention rate
- My contributions played a key role in the success of the company before relocating to Texas in January 2013
Dispatch Manager
United Dispatch LLC
03.2010 - 06.2012
- In my role as Dispatch Manager at United Dispatch LLC, I led a team of 17 dispatchers to ensure seamless operations for taxi and medical transport fleets
- With a focus on efficiency, I maintained a 93% on-time dispatch rate for taxis and an impressive 99% for medical transport services
- My leadership was instrumental in providing exceptional service for Flash Cab, 303 Taxi, VIP Taxi, and American Pony Express in multiple cities
Customer Service Manager
Business Recovery Services LLC
06.2009 - 02.2010
- As Customer Service Manager at Business Recovery Services LLC in Mesa, Arizona, I successfully led a team of agents to drive customer retention and achieve an 82% conversion rate
- My role involved overseeing operations to help consumers recover funds from fraudulent home-based business opportunities
Office Manager
Aristocrats LLC
08.2008 - 08.2009
- In my role as Office Manager at Aristocrats LLC, I successfully oversaw the daily operations of the business, including bookkeeping, payment dispute resolution, and regulatory compliance
- I managed consumer complaints and maintained relationships with regulatory bodies until the company dissolved in August 2009
Education
Associate of Applied Science - Legal Assistant/Paralegal
Blackstone Career Institute
GED - General
Plano West Senior High School
Plano, TexasSkills
- Operations Management
- Leadership & Team Development
- Business Development & Sales
- Strategy
- Customer Experience & Service Excellence
- BPO & Call Center Management
Timeline
Country Manager
Websavii Inc.
01.2025 - Current
Associate Coach
ePerformax Contact Centers & BPO
09.2023 - 08.2024
Director Of Operations
Exelcius Business Support Services
06.2020 - 02.2023
Director of Commercial Operations
Nelson Cruz & Associates LLC
07.2019 - 07.2020
Vice President of Sales
Premier Holdings Group LLC
03.2018 - 07.2019
Regional Sales Manager
RAB, Inc.
06.2017 - 05.2018
Assistant Store Manager
Paradies Lagardère
06.2016 - 08.2017
Department Manager
McDonald's
09.2014 - 08.2016
Collections Manager
Dynamic Recovery Services LLC
06.2013 - 11.2014
Dispatch Manager
United Dispatch LLC
03.2010 - 06.2012
Chargeback Specialist
Bankcard Empire LLC
12.2009 - 01.2013
Customer Service Manager
Business Recovery Services LLC
06.2009 - 02.2010
Office Manager
Aristocrats LLC
08.2008 - 08.2009
GED - General
Plano West Senior High School
Associate of Applied Science - Legal Assistant/Paralegal
Blackstone Career Institute
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