Ryan Christopher Reagan

As the General Manager of Websavii Inc., I oversee the day-to-day operations and strategic direction of the company’s BPO and technology services. My role involves managing cross-functional teams, driving performance metrics, and ensuring consistent delivery of high-quality solutions to our global clients. I am responsible for operational planning, workforce development, and the implementation of systems that enhance productivity and client satisfaction. Working closely with both internal leadership and external partners, I play a key role in business development, client onboarding, and sustaining long-term relationships. Additionally, I lead initiatives that foster a culture of accountability, innovation, and continuous improvement across the organization.

I began my journey at ePerformax as a Customer Service Representative for the T-Mobile US account and was quickly promoted to Mentor, where I supported new agents in a classroom setting during their first live calls. I was later promoted to Associate Coach, leading agent development through coaching, KPI tracking, and process improvements. My focus on performance, clear feedback, and a culture of growth led to consistent top-tier results and multiple awards for both individual agents and teams.

I started at Exelcius Business Support Services as a Dispatcher and quickly advanced into leadership, where I handled customer escalations and responded to complaints filed with the Attorney General and BBB. As Director of Operations, I led the growth and performance of multiple client teams in Mandaue, Philippines, driving operational excellence and exceeding client expectations. My focus on accountability, integrity, and results helped build strong partnerships and fuel sustainable company growth.

As Operations Manager at Nelson Cruz & Associates LLC, I led a top-performing sales team focused on debt collection in the construction and heavy machinery sectors. I also maintained my own portfolio of commercial and consumer accounts, consistently hitting collection goals while overseeing day-to-day operations. I later transitioned to international leadership through Exelcius Business Support Services in the Philippines.

As Sales Manager at Premier Holdings Group LLC, I led a team focused on commercial debt recovery across the U.S., developing and executing strategies that consistently delivered strong recovery rates. I honed advanced negotiation skills, trained new team members, and played a key role in expanding our client base. My leadership helped drive nationwide performance and opened the door to new business opportunities and long-term growth.

As a Sales Representative at RAB, Inc., I was responsible for identifying and acquiring high-risk business clients to help mitigate bad debt exposure. I built strong relationships, presented tailored solutions, and maintained a proactive, results-driven approach. Within my first year, I became the top-performing sales rep company-wide, consistently exceeding targets and contributing to substantial revenue growth.

As Assistant Store Manager at 7-Eleven, I played a key role in managing a 7-Eleven store at DFW International Airport. I ensured smooth daily operations, led and trained staff, and oversaw the successful handover to a franchised management team—all while maintaining high customer satisfaction and operational efficiency.

As Department Manager at McDonald's in Grapevine, Texas, I oversaw front-end operations, ensuring efficient service and a positive customer experience. I focused on training and coaching staff to uphold high service standards, which played a key role in maintaining operational consistency. I also partnered with the Local Store Marketing Team to implement accurate and timely promotional displays, directly contributing to a 93% guest satisfaction rate. My achievements in this role inspired me to take on greater challenges and advance my career in operations management.

As a Debt Collector at Dynamic Recovery Services LLC, I managed delinquent accounts for a major lender using strategic communication, persistent follow-ups, and tailored recovery techniques. My consistent performance and results led to being recognized as the top collector during several months of my employment. I played a key role in maximizing recoveries and contributing to the overall success of the team.

In my role as a Chargeback Specialist at Bankcard Empire LLC, I worked closely with businesses to resolve payment disputes, ensuring a high win rate and maintaining vital relationships with our merchant clients. I was responsible for safeguarding merchant accounts and achieved a remarkable 90% retention rate. My contributions played a key role in the success of the company before relocating to Texas in January 2013.

In my role as Dispatch Manager at United Dispatch LLC, I led a team of 17 dispatchers to ensure seamless operations for taxi and medical transport fleets. With a focus on efficiency, I maintained a 93% on-time dispatch rate for taxis and an impressive 99% for medical transport services. My leadership was instrumental in providing exceptional service for Flash Cab, 303 Taxi, VIP Taxi, and American Pony Express in multiple cities.

As Customer Service Manager at Business Recovery Services LLC in Mesa, Arizona, I successfully led a team of agents to drive customer retention and achieve an 82% conversion rate. My role involved overseeing operations to help consumers recover funds from fraudulent home-based business opportunities.

In my role as Office Manager at Aristocrats LLC, I successfully oversaw the daily operations of the business, including bookkeeping, payment dispute resolution, and regulatory compliance. I managed consumer complaints and maintained relationships with regulatory bodies until the company dissolved in August 2009.