Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RYAN CANEBA

RYAN CANEBA

Burgos

Summary

Holds a Master Degree in Communication and a Bachelor's degree in Broadcast Communications from the Polytechnic University of the Philippines. Professional Civil Service Eligible. With a strong background in conducting training, customer service, and technical support. Contributed to organizations like Accenture, 24/7 Customer Philippines, and Startek, demonstrating a commitment to excellence.

Overview

22
22
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work History

Collections Support Associate

Accenture Inc
1 2015 - Current
  • Collect and recover customer receivables and debt
  • Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection, and collecting high-quality dispute information while maintaining a professional relationship with the client and their debtors

INBOUND SALES SUPPORT

24/7 Customer Philippines
07.2013 - 07.2014
  • Email support, INBOUND SALES SUPPORT/ SME, Billing disputes and issues support, Processed line activation, escalated technical issues, and advanced troubleshooting

INBOUND SALES SUPPORT/ PRODUCT TRAINER

Startek (Time warner Cable)
02.2012 - 06.2013
  • Responsible for creating and delivering training programs that educate staff on product features, benefits, and usage

HEALTHCARE SPECIALIST/ CLINICAL INTAKE REPRESENTATIVE

Hinduja Global Solutions
07.2010 - 07.2011
  • Processed clinical authorizations via fax/phone, Handled medical inquiries from policyholders, hospitals, home health agencies, and clinics

Inbound Sales Specialist

Sitel Philippines
08.2006 - 04.2010
  • Attended inquiries or requests for information about products or services, guided potential customers through the buying process, answered any questions they may have, and ultimately converted them into satisfied buyers

CUSTOMER SERVICE REPRESENTATIVE

I-Tech Solutions
12.2003 - 12.2005
  • Assisted customers with any inquiries or issues they may have and provided solutions on time

STORE MANAGER

Mr. Donut/ KFC Company Owned Stores
12.2002 - 12.2003
  • Managed inventory, ensuring that products are displayed effectively, and supervising staff members
  • Responsible for creating work schedules, training employees, and handling customer complaints
  • Responsible for setting sales goals, monitoring expenses, and analyzing financial reports to ensure that the store is meeting its targets

Education

Master in Communication -

POST GRADUATE (PUP)
01.2018 - 04.2024

BACHELOR IN BROADCAST COMMUNICATIONS - undefined

Polytechnic University of the Phils.
01.1998 - 04.2002

Skills

Training skills

Technical Support

Customer Service

Problem-Solving

Computer Literacy

Project Management

Strong Communication

Certification

Professional Civil Service Eligibilty

Timeline

Professional Civil Service Eligibilty

06-2023

Master in Communication -

POST GRADUATE (PUP)
01.2018 - 04.2024

INBOUND SALES SUPPORT

24/7 Customer Philippines
07.2013 - 07.2014

INBOUND SALES SUPPORT/ PRODUCT TRAINER

Startek (Time warner Cable)
02.2012 - 06.2013

HEALTHCARE SPECIALIST/ CLINICAL INTAKE REPRESENTATIVE

Hinduja Global Solutions
07.2010 - 07.2011

Inbound Sales Specialist

Sitel Philippines
08.2006 - 04.2010

CUSTOMER SERVICE REPRESENTATIVE

I-Tech Solutions
12.2003 - 12.2005

STORE MANAGER

Mr. Donut/ KFC Company Owned Stores
12.2002 - 12.2003

BACHELOR IN BROADCAST COMMUNICATIONS - undefined

Polytechnic University of the Phils.
01.1998 - 04.2002

Collections Support Associate

Accenture Inc
1 2015 - Current

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