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Ruden Allam
City of Ilagan,Philippines
Summary
Detail-oriented professional transitioning from banking to Virtual Assistance. Experienced in managing sensitive information and high-volume transactions while delivering exceptional customer service. Developing skills in email management, data entry, and appointment setting. Equipped with necessary technology and flexible availability to support diverse client needs.
Overview
15
15
years of professional experience
Work History
Virtual Assistant
The VA Bar
, Philippines
09.2016 - Current
- Provided day-to-day administrative support, improving overall business efficiency.
- Streamlined administrative tasks, document management and report development for inter-departmental collaboration.
- Coordinated board meetings, preparing agendas and taking minutes to facilitate effective communication.
- Organised the calendar for team meetings, trips and appointments to ensure efficient time management.
Bank Teller
Metropolitan Bank and Trust Company
Ilagan, Philippines
02.2016 - 09.2026
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
- Delivered exceptional customer service, resolving queries and complaints to ensure satisfaction.
- Collaborated with team members to resolve customer issues, delivering solutions in a timely manner.
- Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
- Maintained confidentiality of customer information, adhering to data protection regulations.
- Maintained up-to-date knowledge of banking products, services, and best practices through continuous learning.
- Recommended bank products and services to current and prospective customers.
Sales Clerk
Robinson's Supermarket
Ilagan, Philippines
12.2011 - 04.2012
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Handled customer returns and exchanges with professionalism, maintaining customer satisfaction.
- Addressed and resolved customer complaints in a timely and empathetic manner.
- Professionally and politely greeted customers as they entered the store.
- Monitored store cleanliness and organisation, ensuring a welcoming environment for customers.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Participated in regular team meetings to discuss sales strategies and performance improvements.
Education
Bachelor of Science -
Isabela State University
City of Ilagan01-2011
Skills
- Administrative support
- Calendar coordination
- Transaction management
- Data entry
- Customer service
- Customer assistance
- Email handling
Interests
Timeline
Virtual Assistant
The VA Bar
09.2016 - Current
Bank Teller
Metropolitan Bank and Trust Company
02.2016 - 09.2026
Sales Clerk
Robinson's Supermarket
12.2011 - 04.2012
Bachelor of Science -
Isabela State University