RUBY C. MENGUITO
MABALACAT
Summary
Dedicated and results-driven professional with extensive experience in customer support, sales administration, client services coordination, and team leadership. Proven ability to manage complex customer issues, enhance operational efficiency, and foster positive member engagement across platforms. Seeking a challenging role that offers opportunities for growth and advancement.
Overview
15
15
years of professional experience
Work History
Legal Intake Specialist
AWS Law Firm
01.2026 - 08.2026
- Acted as the first point of contact for prospective clients, conducting professional and empathetic intake interviews.
- Collected and documented case details, including client background, legal issues, and objectives, facilitating thorough attorney review.
- Collected and documented case details including client background, legal issues, and objectives for attorney review.
- Scheduled consultations and coordinated follow‑up communications to ensure timely client onboarding and enhance overall client experience.
Client Services Account Coordinator
My Legal Academy (MLA)
02.2024 - 11.2025
- Managed client inquiries and provided timely resolutions to enhance satisfaction and retention.
- Coordinated communication between clients and internal teams to streamline project execution.
- Developed training materials and conducted workshops to educate clients on service offerings.
- Implemented feedback mechanisms to gather client insights, improving service quality.
Licensing Solution CSR (Sales Admin & Customer Support)
Beepo, Inc.
05.2022 - 02.2024
- Account: Data#3 (Business to Business)
- Handled end-to-end order management for Microsoft products, including order placement, amendments, renewals, and issue resolution.
- Coordinated with customers, partners, distributors, and internal teams to resolve quotation, licensing, and order-related concerns efficiently.
- Streamlined sales administration processes, enabling Account Managers to focus on business development and revenue growth.
Team Lead
CSS CORP
05.2021 - 05.2022
- Account: Juniper Networks (Business to Business)
- Promote achievement of performance metrics via strategic coaching, enhanced motivation, and established accountability.
- Lead team meetings and training to enhance prompt communication of relevant information and create open forum for input.
- Identify performance related issues, develop action plan for improvement, implement corrective actions.
- Communicate expectations to employees and provide timely updates.
Product Trainer
CSS CORP
01.2020 - 05.2021
- Account: Juniper Networks (Business to Business)
- Train consistently on new processes
- Ensure class objectives are achieved and learning curve performance metrics are achieved per pre-defined plan.
- Provide training assessments for the weekly training calendar being conducted by each team.
- Conduct refresher training specially for the newly updated or most escalated processes.
Escalation Specialist
CSS CORP
02.2018 - 01.2020
- Account: Juniper Networks (Business to Business)
- Responsible in monitoring and handling complex customer care issues.
- Assists in Nesting & Certification activities for new hires.
- Updates and creates knowledge base articles.
- Shares productivity reports on requests handled.
- Chat & Floor Support – Answer process related questions from other team members.
Customer Care Representative
CSS CORP
08.2014 - 02.2018
- Account: Juniper Networks (Business to Business)
- Managed high-volume calls - inbound call to handle administrative, case management. License and logistics concern.
- Case management (Administrative)
Financial Consultant
PRULIFE UK
07.2013 - 08.2014
- Assist clients in planning, organizing, preparing and researching their insurance policies.
- Answer questions, gather information, provide quotes and sell policies to clients.
Consultant
SUTHERLAND GLOBAL SERVICES, INC.
05.2012 - 06.2013
- ACCOUNT: eBay UK
- Respond to customer enquiries via email and web chat in a timely manner;
- Effectively act to follow-up, investigate and resolve customer issues and complaints, taking ownership of issues to ensure completion and customer satisfaction in line with Client’s policies and procedures.
Math Teacher
SAINT GENEVIEVE SCHOOL OF PATEROS
03.2011 - 03.2012
- Developed education program addressing diverse student needs and fostered effective communication with students and parents.
- Maintained knowledge of all content and prepared lesson plans for school.
- Evaluated students' academic and social growth, maintained accurate records, and prepared detailed progress reports.
Education
Bachelor of Secondary Education - Mathematics
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines01-2010
Skills
- Applications & Tools Leadership
SAP, Salesforce, HubSpot, Mondaycom, D365, GoHighLevel, MyCase, Clio - Client Communication & Support
Slack, Zendesk, Venmo
Customer support, relationship management, active listening
- Training & Documentation
Microsoft Word, Excel, PowerPoint
Process coordination with SharePoint, Jotform, Google Drive - Operations & Administration
Salesforce administration, office administration, order fulfillment
Sales coordination, data management, critical thinking
Timeline
Legal Intake Specialist
AWS Law Firm
01.2026 - 08.2026
Client Services Account Coordinator
My Legal Academy (MLA)
02.2024 - 11.2025
Licensing Solution CSR (Sales Admin & Customer Support)
Beepo, Inc.
05.2022 - 02.2024
Team Lead
CSS CORP
05.2021 - 05.2022
Product Trainer
CSS CORP
01.2020 - 05.2021
Escalation Specialist
CSS CORP
02.2018 - 01.2020
Customer Care Representative
CSS CORP
08.2014 - 02.2018
Financial Consultant
PRULIFE UK
07.2013 - 08.2014
Consultant
SUTHERLAND GLOBAL SERVICES, INC.
05.2012 - 06.2013
Math Teacher
SAINT GENEVIEVE SCHOOL OF PATEROS
03.2011 - 03.2012
Bachelor of Secondary Education - Mathematics
Rizal Technological University