Ruby Menguito
Mabalacat
Summary
Dedicated and results-driven professional with extensive experience in customer support, sales administration, client services coordination, and team leadership. Proven ability to manage complex customer issues, enhance operational efficiency, and foster positive member engagement across platforms. Seeking a challenging role that offers opportunities for growth and advancement.
Overview
14
14
years of professional experience
Work History
Client Services Coordinator
My Legal Academy (MLA)
- Current
- Maintains payment records in MLA Spreadsheet and Monday.com
- Oversees new member tagging in Skool and HubSpot; conducts law firm audits
- Coordinates client onboarding and team member access
- Uploads call recordings and facilitate weekly welcome communications
- Reviews community activity and escalates member concerns with clarity and urgency
Licensing Solution CSR (Sales Admin & Customer Support)
Beepo, Inc.
05.2022 - Current
- Managed customer sales queries and converted leads into sales
- Resolved issues with quotes/orders and reduced admin workload for sales teams
Team Lead
CSS Corp
05.2021 - 05.2022
- Led daily operations, coached team members, and drove performance metrics
Product Trainer
CSS Corp
01.2020 - 05.2021
- Delivered process-specific training and performance assessments
Escalation Specialist
CSS Corp
02.2018 - 05.2021
- Handled advanced technical cases, supported onboarding, and authored help resources
Customer Care Representative
CSS Corp
08.2014 - 02.2018
- Provided inbound support for licensing and logistics issues
Financial Consultant
PruLife UK
07.2013 - 08.2014
- Assisted clients in insurance planning and policy sales
Consultant – eBay UK Account
Sutherland Global Services, Inc.
05.2012 - 06.2013
- Resolved customer inquiries via email and chat
Math Teacher
Saint Genevieve School of Pateros
03.2011 - 03.2012
- Delivered classroom instruction and managed student records
Education
Bachelor of Secondary Education - Mathematics
Rizal Technological University
01.2016
Skills
- Soft Skills Applications & Tools
- Team Leadership SAP, Salesforce, HubSpot, Mondaycom
- Client Communication D365, Slack, Zendesk, Venmo
- Training & Documentation Microsoft Word, Excel, PowerPoint
- Process Coordination SharePoint, Jotform, Google Drive
- Client relationship building
References
Available upon request
Timeline
Licensing Solution CSR (Sales Admin & Customer Support)
Beepo, Inc.
05.2022 - Current
Team Lead
CSS Corp
05.2021 - 05.2022
Product Trainer
CSS Corp
01.2020 - 05.2021
Escalation Specialist
CSS Corp
02.2018 - 05.2021
Customer Care Representative
CSS Corp
08.2014 - 02.2018
Financial Consultant
PruLife UK
07.2013 - 08.2014
Consultant – eBay UK Account
Sutherland Global Services, Inc.
05.2012 - 06.2013
Math Teacher
Saint Genevieve School of Pateros
03.2011 - 03.2012
Client Services Coordinator
My Legal Academy (MLA)
- Current
Bachelor of Secondary Education - Mathematics
Rizal Technological University
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