Roxanne Joy Arenas
Pateros, Metro Manila
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Analyst
PwC
07.2022 - Current
- Assess the risk of taking on new clients and engagements by using risk management systems administered by global R&Q team
- Conducts background checks for potential audit clients to ensure we are independent enough to accept
- Ensures that the firm adheres to internal regulatory standards on independence, keeping the confidentiality of high risk engagements and identifies possible conflicts conflicts with previous or ongoing clients
- Sends selection notice email to Personal Independence Compliance Testee
- Verifies that the testee did not have financial interests or other relationships that are contrary to PwC Independence policy
- Validates supporting documents provided by the testee
- Drafts final report email containing PICT results (with or without exceptions)
- Adds and creates profiles of Starters into the Workspace and other necessary
databases - Removes profiles of Leavers from workspace and other respective databases
- Verifies completion of all independence declarations
- Verifies that all Transfers have been added to or removed from respective databases
Booking Processor Senior Associate
Amicassa Process Solutions Inc. (Ayala Land)
07.2018 - 06.2022
- Entered data into computer tracking system and filed paperwork according to procedures.
- Reviewing of Documents and Payments processing in Salesforce and SAP
- Ensuring timely and accurate processing of all booking transactions in the system including monitoring and completion of assigned task and coordination of findings to the Brands until regularization of accounts
- Verifies PDC’s submitted and validate transmittal in SAP’s ZPDC
- Preparation and sending of Request for Acceptance of Payment (RAP) reminder letter to buyers, as applicable
- Ensuring strict compliance to Front Line and Workstation Etiquette guidelines, and basic customer service standards set by the company
- Handling of inquiries, requests, and issues concerning assigned tasks
- Management of financial transactions, such as but not limited to cash advances (CA) and reimbursements for transportation, representation, and miscellaneous expenses, and CA liquidations
- Preparation of reports, analyses and recommendations to the Department Head, Management, Brand, and other Units, as needed
HR Assistant
Flasher Telecom
11.2016 - 04.2017
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
Customer Service Representative
Global Integrated Facilities
05.2016 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Techmahindra Limited
05.2014 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Marketing Management
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines05.2017
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Information Gathering
- SQL and Databases
- Report Preparation
- Issue Identification
- Multiple Priorities Management
- Deadline Adherence
Timeline
Analyst
PwC
07.2022 - Current
Booking Processor Senior Associate
Amicassa Process Solutions Inc. (Ayala Land)
07.2018 - 06.2022
HR Assistant
Flasher Telecom
11.2016 - 04.2017
Customer Service Representative
Global Integrated Facilities
05.2016 - 11.2016
Customer Service Representative
Techmahindra Limited
05.2014 - 10.2014
Bachelor of Science - Marketing Management
Rizal Technological University
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