Summary
Overview
Work History
Education
Skills
Websites
Languages
Trainings And Affiliation
CHARACTER REFERENCES
Timeline
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Rowena G. Abenoja

Rowena G. Abenoja

Ormoc City,Leyte

Summary

Dynamic individual with hands-on experience in Customer Service and Appointment Setting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative II

Convergys
01.2014 - 11.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative II

Telus International
09.2012 - 10.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Sales Representative

724 Care Call Center, Inc.
07.2010 - 07.2011
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.

Production Operator

Uniden
01.2006 - 05.2006
  • Set up and adjusted machines for day-to-day operations.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Used equipment properly to avoid workplace hazards or injuries.

Education

Bachelor of Science - Office Administration

Franciscan College of the Immaculate Conception
Baybay City, Leyte
01.2010

High School -

Baybay National High School
Baybay City, Leyte
01.2003

Elementary -

Hipusngo Elementary School
01.1999

Skills

  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Proficient in Microsoft Powerpoint
  • Good Communication Skills
  • Sales closing / Sales expertise
  • Service upselling - Spreadsheets
  • Building rapport / Customer service
  • Documentation /Data entry
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Client relations /Complaint handling / Conflict resolution
  • Call center experience /Customer relations
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service

Languages

English
Filipino
Cebuano

Trainings And Affiliation

  • Practicum Trainee, Green Bank, 03/29/10, 05/25/10, D. Veloso Cor. Quezon St., Baybay City, Leyte, (+63) (53) 335-4109, (+63)(53) 563-8019, www.greenbank.com.ph
  • Practicum Trainee, Human Resource Management Office, 11/05/08, 02/05/09, Baybay City, Leyte
  • 2nd Yr. BSOA Rep., College Student Body Organization, Franciscan College of the Immaculate Conception, A. Bonifacio St, Baybay City, Leyte, 335-2282

CHARACTER REFERENCES



Aira Ogaban     Team Leader - Convergys

09391162658 /ogabanaira@gmail.com


Kathy Lyn Hautea  Team Leader - Telus  International

09603802053 / kathyhautea08@gmail.com

Timeline

Customer Service Representative II

Convergys
01.2014 - 11.2014

Customer Service Representative II

Telus International
09.2012 - 10.2013

Customer Sales Representative

724 Care Call Center, Inc.
07.2010 - 07.2011

Production Operator

Uniden
01.2006 - 05.2006

High School -

Baybay National High School

Elementary -

Hipusngo Elementary School

Bachelor of Science - Office Administration

Franciscan College of the Immaculate Conception

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Rowena G. Abenoja