Rowell John Peroy

Generate a set number of quality live transfers per day by prequalifying merchants against defined criteria

• Call merchant leads from the assigned list/dialer

• Identify decision-maker (owner/manager) — avoid wasting quota on non-decision-makers

• Business type/industry eligibility (some industries are excluded)

• Decision-making authority confirmed

4 years of experience ensuring the accuracy and precision of optometry clinic

data, including clinic contact information, doctor details, and handling duplicate records, which are critical for

contact lens orders

• Conducted B2B outreach, calling and emailing prospects to set appointments for discovery calls for various campaigns.
• Coordinated client meetings, sent company information, and managed calendar invites to ensure prospect interest in client services.
• Set an average of 25-30 qualified appointments per month across multiple campaigns.
• Maintained a 90% success rate in securing interest for follow-up discovery calls.

• Scheduled appointments with the President of Premier Las Vegas, coordinating meetings with clients to discuss upcoming projects.
• Accurately plotted information and scheduled appointments while managing time intervals.
• Scheduled and coordinated over 50 client meetings with zero scheduling conflicts.
• Improved scheduling efficiency.

• Supervised a team of 25 agents, monitoring their performance through KPIs such as attendance, error rate, and average handling time.
• Provided guidance, issued warnings, and helped agents improve their professional skills.
• Reduced team error rate by 15% over a 12-month period.
• Decreased agent ramp-up time by 20% through effective mentoring.

• ‎Resolved escalations for blocked orders, ensuring compliance with the Service Level Agreement (SLA) by following the algorithm for resolution.
• ‎ Achieved a 95% resolution rate within SLA parameters‎
• ‎Reduced order blocking incidents by 10% through proactive issue management.

*Placed food delivery orders for customers

via phone, ensuring accuracy and speed.

‎* Maintained a 98% order accuracy rate, reducing customer complaints

‎ * Processed an average of 150 orders per day during peak hours