ROSHENAR TORIBIO ACEDO
LAMAO, LIMAY
Summary
Analytical call centre specialist with experience in high-volume and fast-paced environments. Demonstrates strong system navigation and resolution rates. Well-versed in complaint handling and complex customer requests.
Overview
3
3
years of professional experience
Work History
COLLECTION SPECIALIST
RMS COLLECT PHILS, INC IQOR (JP MORGAN CHASE BANK)
Clark
09.2020 - 04.2022
- Applied empathy and professionalism in handling sensitive customer situations, preserving the company's reputation.
- Delivered excellent customer service, addressing queries and providing guidance on debt management solutions.
- Advocated for customers facing financial hardship, proposing alternative payment solutions within company policies.
- Processed payments over phone and set up recurring drafts.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
TECHNICAL SUPPORT REPRESENTATIVE
SUTHERLAND CLARK (HUGHESNET)
12.2018 - 05.2019
- Provided clear and concise step-by-step technical support to guide clients.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Enhanced customer experience by offering additional services and promotions tailored to individual preferences and history.
Education
Bachelor of Science - in Business Adminitration major in Marketing Management
ASIA PACIFIC COLLEGE OF ADVANCED STUDIES
Skills
CRM software usage
Call center experience
Patience and persistence
Customer service
Microsoft office
Problem-solving abilities
Multitasking Abilities
Organization skills
Query resolutionCustomer ServiceActive listeningCustomer complaint handlingPatience and empathyMultitasking efficiencyPayment processing systemsPositive attitudePolite phone etiquetteTimeline
COLLECTION SPECIALIST
RMS COLLECT PHILS, INC IQOR (JP MORGAN CHASE BANK)
09.2020 - 04.2022
TECHNICAL SUPPORT REPRESENTATIVE
SUTHERLAND CLARK (HUGHESNET)
12.2018 - 05.2019
Bachelor of Science - in Business Adminitration major in Marketing Management
ASIA PACIFIC COLLEGE OF ADVANCED STUDIES