ROSHENAR TORIBIO ACEDO
LAMAO, LIMAY
Summary
Analytical call centre specialist with experience in high-volume and fast-paced environments. Demonstrates strong system navigation and resolution rates. Well-versed in complaint handling and complex customer requests.
Overview
3
3
years of professional experience
Work History
COLLECTION SPECIALIST
RMS COLLECT PHILS, INC IQOR (JP MORGAN CHASE BANK)
Clark
09.2020 - 04.2022
- Applied empathy and professionalism in handling sensitive customer situations, preserving the company's reputation.
- Delivered excellent customer service, addressing queries and providing guidance on debt management solutions.
- Advocated for customers facing financial hardship, proposing alternative payment solutions within company policies.
- Processed payments over phone and set up recurring drafts.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
TECHNICAL SUPPORT REPRESENTATIVE
SUTHERLAND CLARK (HUGHESNET)
12.2018 - 05.2019
- Provided clear and concise step-by-step technical support to guide clients.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Enhanced customer experience by offering additional services and promotions tailored to individual preferences and history.
Education
Bachelor of Science - in Business Adminitration major in Marketing Management
ASIA PACIFIC COLLEGE OF ADVANCED STUDIES
Skills
CRM software usage
Call center experience
Patience and persistence
Customer service
Microsoft office
Problem-solving abilities
Multitasking Abilities
Organization skills
Timeline
COLLECTION SPECIALIST
RMS COLLECT PHILS, INC IQOR (JP MORGAN CHASE BANK)
09.2020 - 04.2022
TECHNICAL SUPPORT REPRESENTATIVE
SUTHERLAND CLARK (HUGHESNET)
12.2018 - 05.2019
Bachelor of Science - in Business Adminitration major in Marketing Management
ASIA PACIFIC COLLEGE OF ADVANCED STUDIES
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