Canva
Catherine Lorezo
Virtual Assistant
ANGELES CITY (PAMPANGA)
Summary
Organized professional excels in planning, forecasting, and setting objectives for assigned projects. Maximises organizational productivity making the most of time, energy, and potential. Demonstrates a systematic approach in carrying out assignments and maintains a successful track record for beating deadlines. Organized office team member trained in word processing, records management, and call handling. Helps staff manage continuous workloads at a high tempo using good organizational and multitasking abilities. Reliable in assisting with daily needs and special projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Order Processing Specialist
Avas Flowers
01.2024 - 01.2025
- Expedited urgent orders with prioritization and close communication with other departments.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
Chat support and retention specialist
Voyso
01.2023 - 12.2023
- deal with customer issues, take notes of the information provided, and ask follow-up questions to understand how to respond to them.
- I also offer solutions such as providing low prices to satisfy my customers and to help them monitor their credit reports.
- We provide credit monitoring services, as well as other perks, to ensure that our customers' information is secure.
ESL teacher
51talk
11.2020 - 11.2022
- Worked with students to create language learning targets, tailoring teaching to aid successful attainment.
- Delivered teachings in neutral accent to encourage clear, easy-to-understand student repetition.
- Monitored student development, providing additional support as needed to aid progress towards learning goals.
Collection specialist
IQOR
08.2016 - 01.2020
- Assist customer to make their account up-to-date and pay their debts
- Offer payment plants
- Knowledge of using the CRM
- Knowledge of using the skip tracing
Customer Service Representative
Cyber city Teleservices
05.2013 - 01.2016
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Receptionist
Orchid InnHotel
03.2011 - 03.2013
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Captured and processed client information, entering data into online systems for wider company use.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Medical Secretary
AUF Medical hospital
01.2010 - 02.2011
- I am responsible for patients' medical records.
- Coordinated, updated and took appointments for doctors or nurses on booking management systems via different channels.
- Knowledge of using the excel files
- Entered patient and medical records onto company's system, documenting for organisational purposes and future reference.
Education
Bachelor of Science -
Asian Institute of Science And Technology Computer
Skills
Data entry
Sales order processing
CRM software usage
Time management
MS office
Multitasking Abilities
Excellent communication
Sales experience
Information collection
Certification
Tesol
Languages
6,C2
Education
other
Software
DrChrono
Practice Fusion
Athena sofware
Live chat
Intercom
Operational CRM
Timeline
Order Processing Specialist
Avas Flowers
01.2024 - 01.2025
Chat support and retention specialist
Voyso
01.2023 - 12.2023
Microsoft Office Specialist (MOS) Certification
01-2023
ESL teacher
51talk
11.2020 - 11.2022
Collection specialist
IQOR
08.2016 - 01.2020
Tesol
07-2016
Customer Service Representative
Cyber city Teleservices
05.2013 - 01.2016
Receptionist
Orchid InnHotel
03.2011 - 03.2013
Medical Secretary
AUF Medical hospital
01.2010 - 02.2011
Bachelor of Science -
Asian Institute of Science And Technology Computer
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