Roshelyn Mendoza
City of Santa Rosa,LAGUNA
Summary
I have experience in the BPO industry, specializing in healthcare account support, where I developed strong communication, customer service, and problem-solving skills while assisting clients with healthcare-related inquiries. I also have experience as an Evaluation Specialist in a law firm, handling prospective client inquiries, conducting initial evaluations, qualifying leads, gathering relevant information, and scheduling appointments with the legal team. These experiences strengthened my organizational skills, attention to detail, confidentiality, and ability to manage multiple tasks while providing professional and compassionate client support.
Overview
1
1
Language
8
8
years of professional experience
Work History
Appointment Setter / Evaluation Specialist
Southcall Business Outsourcing Inc
06.2026 - Current
- Receive and respond to incoming and outgoing calls and other client inquiries.
- Conduct initial intake interviews with prospective clients to understand the nature of their legal concerns.
- Ask relevant preliminary questions and gather essential information, including contact details, case background, key dates, and other information required by the firm's intake procedures.
- Assess prospective clients against the firm's established case acceptance criteria and service requirements.
- Identify the appropriate practice area or legal team for each inquiry.
- Document client information accurately in the firm's CRM, intake software, or case management system.
- Schedule consultations between qualified prospective clients and the appropriate attorneys or legal staff.
- Follow up with prospective clients who have not completed the intake process or scheduled a consultation.
Hospital Operations Support Associate
Zuellig Pharma Corp
01.2026 - 03.2026
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Accuracy of purchase order and sales order processing.
- Timeliness of order monitoring, follow-ups, and status updates.
- On-time delivery coordination and fulfilment.
- Accuracy and completeness of order documentation.
- Responsiveness to hospital inquiries and concerns.
- Customer satisfaction and quality of hospital account support.
Customer Service Representative
Concentrix
City of Santa Rosa, LAGUNA
07.2024 - 01.2026
- Addressed customer service enquiries quickly and accurately.
- Increased customer satisfaction by offering friendly, helpful, and informative customer service.
- Handled inbound calls, assisting members with inquiries about their HMO and PPO benefits, coverage and claims
Patient Service Representative
TCC Marketing Inc
11.2023 - 05.2024
- Engaged with customers to better understand their needs and deliver excellent service.
- Resolved customer queries and problems through clear communication and step-by-step solutions.
- Handled inbound and outbound calls, chats, and emails, managing inquiries about medication prices and options, creating accounts, and processing medication refills for existing clients.
Medical Records Clerk
Medicard Philippines Inc
City of Santa Rosa, LAGUNA
07.2018 - 11.2023
- Organised and updated patient files for easy accessibility and improved workflow efficiency.
- Safeguarded patient rights to privacy by providing access to medical information only to authorised individuals.
- Maintained up-to-date knowledge of coding updates and revisions and applied them accurately to medical records.
Education
Bachelor of Science - Business Administration Major in Management Accountingg
University of Perpetual Help System Jonelta
Binan, LAG01-2018
Skills
- Client intake
- Case screening
- Eligibility verification
- Consultation scheduling
- Legal lead qualification
- Call handling
Languages
English
Upper Intermediate
B2
Interests
- Personal and professional development
- Reading and learning new skills
- Exploring technology and digital tools
- Traveling and discovering new experiences
- Spending time with family and friends
- Listening to music
Timeline
Appointment Setter / Evaluation Specialist
Southcall Business Outsourcing Inc
06.2026 - Current
Hospital Operations Support Associate
Zuellig Pharma Corp
01.2026 - 03.2026
Customer Service Representative
Concentrix
07.2024 - 01.2026
Patient Service Representative
TCC Marketing Inc
11.2023 - 05.2024
Medical Records Clerk
Medicard Philippines Inc
07.2018 - 11.2023
Bachelor of Science - Business Administration Major in Management Accountingg
University of Perpetual Help System Jonelta