JUMARIE TAYAG BAYONITO
APPOINTMENT SETTER/SCHEDULER
Summary
Appointment Setter / Scheduler coordinating 25–50 client appointments per week, 10–20 eligibility assessments per week, and case follow-up across healthcare service workflows. Manages scheduling, documentation, billing support, and client communication to keep enrollment steps moving and records accurate. Supports care teams by tracking 15–30 active client cases and service updates and maintaining timely coordination throughout the case process.
Overview
10
10
years of professional experience
Work History
Appointment Setter / Scheduler
Community Care Services / Rockland County, New York 10977
10.2025 - 06.2026
- Schedule appointments and coordinate client services.
- Communicate scheduling changes professionally and promptly.
- Followed up with clients on appointments and service updates to enhance communication and client satisfaction.
- Opened and maintained client cases, ensuring accurate documentation for compliance.
- Conduct Eligibility Assessments and screenings for clients.
- Assist with billing and case-related administrative processes.
- Maintain accurate records and data entry in company systems.
- Coordinated with care teams, facilitating timely service delivery for improved client outcomes.
- Monitor case progress and support clients throughout the enrollment process.
Appointment Setter
Simple.Biz
04.2025 - 07.2025
- Reach out to potential Business owners who have shown an interest in Building their website or optimizing.
- Telemarketer
- Appointment Setter
- Cold-Caller
Appointment Setter/Telemarketer
Gabtech Global / Glendale, AZ 85308
06.2023 - 04.2025
- Reach out to potential students who have shown an interest in enrolling at the university.
- Appointment Setter
- Cold-Caller
- Data Mining
Data Entry / Administrative
Global Clinical Services BPO Inc. / Mabalacat City, Pampanga 2009
12.2019 - 04.2023
- Healthcare provider data entry management. Providing support to the client via email and access to our healthcare service website.
- Performed data entry with attention to accuracy and detail.
- Executed administrative tasks to ensure smooth operations.
Customer representative/Sales associate
CONCENTRIX CLARK – AT&T SALES Clark Freeport Zone, Pampanga
03.2018 - 09.2018
- Customer service for DirecTV and sales for AT&T mobile and internet.
- Customer service and Sales
Collection Specialist
iQor Philippines / Clark Freeport Zone, Pampanga, PH 2009
06.2016 - 03.2018
- Dealing with credit card holders with past due accounts. Providing solutions to settle their debt.
- Debt Collector
Skills
Cold calling
Customer service
Lead qualification
Appointment setting
Follow-up communication
Scheduling coordination
Client case documentation
Data entry
Eligibility screening
Administrative support
HIPAA compliance
Patient intake screening
Benefit explanation
Insurance verification
CRM software
Provider scheduling
Timeline
Appointment Setter / Scheduler
Community Care Services / Rockland County, New York 10977
10.2025 - 06.2026
Appointment Setter
Simple.Biz
04.2025 - 07.2025
Appointment Setter/Telemarketer
Gabtech Global / Glendale, AZ 85308
06.2023 - 04.2025
Data Entry / Administrative
Global Clinical Services BPO Inc. / Mabalacat City, Pampanga 2009
12.2019 - 04.2023
Customer representative/Sales associate
CONCENTRIX CLARK – AT&T SALES Clark Freeport Zone, Pampanga
03.2018 - 09.2018
Collection Specialist
iQor Philippines / Clark Freeport Zone, Pampanga, PH 2009
06.2016 - 03.2018