Roseanne Micah Delos Reyes
Travel Operations Specialist | Travel Coordinator
Taguig
Summary
Detail-oriented operations professional with experience in coordinating high-volume travel logistics, managing escalations, and collaborating with cross-functional stakeholders. Skilled in case tracking, problem-solving, and process optimization using tools like Salesforce. Adept at handling time-sensitive tasks, ensuring accuracy, and delivering efficient solutions in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Travel Operations Specialist/Corporate Travel Coordinator
Foundever
04.2025 - 02.2026
- Coordinated with multiple stakeholders to resolve operational issues within set timelines
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Tracked and managed cases using internal systems to ensure completion and accuracy
- Prioritized tasks in a high-volume environment while maintaining quality and efficiency
- Provided real-time updates and solutions to clients and partners
- Delivered high-volume customer service in global travel logistics, ensuring traveller needs were met efficiently.
- Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
- Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
- Resolved escalated relocation issues, including overbookings and property closures, ensuring high traveller satisfaction.
- De-escalated high-stress situations with travellers and hotel suppliers for seamless travel experiences.
- Managed guest relocations by addressing stop sells and closing allotments proactively.
- Collaborated with hotel partners to rectify inventory discrepancies, securing last-minute availability for travellers.
- Negotiated agreements with hotel partners, improving service quality and traveller satisfaction.
- Handled end-to-end relocation processes, providing timely follow-up until resolution.
- Utilized internal platforms such as Salesforce, Admin Tools, and Voyager for accurate case tracking.
Education
Science, Technology, Engineering, and Mathematics (STEM)
Polytechnic University of the Philippines - Manila
Manila2yr Bachelor of Science in Electronics Engineering
Rizal Technological University - BONI Campus
704 Boni Avenue, Mandaluyong City, 1550 Metro ManiSkills
Operations coordination
Operational efficiency
Project management
Process documentation
Process planning
Quantitative skills
Planning and coordination
Resource planning and scheduling
Cross-functional communication
Business forecasting
Program evaluation
System development
Timeline
Travel Operations Specialist/Corporate Travel Coordinator
Foundever
04.2025 - 02.2026
Science, Technology, Engineering, and Mathematics (STEM)
Polytechnic University of the Philippines - Manila
2yr Bachelor of Science in Electronics Engineering
Rizal Technological University - BONI Campus