Ryan Domingo
Travel Specialist
Calamba
Summary
Dynamic Travel Specialist with 10 years of extensive experience in the travel industry, dedicated to delivering exceptional customer service and optimizing operational efficiency. Proven ability to manage complex travel processes through expert utilization of Global Distribution Systems, including Amadeus, Sabre, and Apollo. Known for collaborating effectively with cross-functional teams to enhance service delivery and client satisfaction while maintaining a strong focus on compliance and accuracy. Thrives in fast-paced environments, leveraging problem-solving skills to implement innovative solutions that elevate the travel experience and drive team success. Passionate about creating seamless travel solutions that exceed expectations and foster client loyalty.
Overview
10
10
years of professional experience
Work History
Operations Specialist Travel Leisure
Hopper
02.2023 - 03.2026
- As an Operations Specialist in the travel industry, ensured the seamless execution of daily operations by managing complex travel processes, optimizing workflows, and resolving escalations efficiently. Played a key role in enhancing operational efficiency through meticulous oversight of booking systems, ticketing, and queue management.
- Collaborated with cross-functional teams to address challenges and implement solutions that improved service delivery and client satisfaction. Leveraged in-depth expertise in Global Distribution Systems (GDS) such as Sabre, Amadeus, and Apollo to manage ticketing, exchanges, and cancellations with precision.
- Maintained a strong focus on compliance, accuracy, and customer experience, ensuring every operational detail contributed to delivering world-class travel solutions. Excelled in problem-solving and process improvement to drive consistent success in a fast-paced and dynamic environment.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Travel Experience Executives (Supervisor)
Penbrothers
04.2021 - 01.2023
- Provided expert guidance and support for complex and large-scale travel requests, ensuring seamless execution and exceptional client satisfaction. Evaluated travel vendors, delivering performance insights and ratings to management to enhance service quality and efficiency.
- Set clear performance goals and deadlines aligned with the company’s vision and objectives. Organized workflows and ensured team members understood their roles and delegated tasks effectively. Monitored employee productivity, offering constructive feedback and coaching to drive performance improvement and professional growth.
- Utilized advanced skills in Sabre, Amadeus, and Apollo Global Distribution Systems (GDS) to streamline operations and support team success in delivering outstanding travel solutions.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
SR. Travel Associate Corporate Travel
WNS
08.2018 - 03.2021
- Provided clients with critical travel information, including travel schedules, transportation connections, and medical and visa requirements, ensuring a seamless and informed travel experience. Leveraged in-depth knowledge of resort products, services, and facilities to manage and close reservation calls, driving increased bookings and customer satisfaction.
- Coordinated group hotel and car bookings in partnership with the sales department, delivering exceptional arrangements for weddings and special events. Efficiently handled financial transactions by preparing invoices, accepting payments, and processing refunds and cancellation requests with accuracy.
- Demonstrated expertise in Sabre and Apollo Global Distribution Systems (GDS) to streamline reservation processes and deliver top-tier service to clients.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
- Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
Ticketing Agent
Teleperformance
01.2016 - 07.2018
- Efficiently handled customer inquiries regarding services, accommodations, and booking-related concerns, ensuring prompt resolution of issues and complaints to maintain high levels of satisfaction. Managed online booking inquiries, providing seamless assistance to guests and travel partners throughout the entire booking cycle.
- Expertly processed exchanges, cancellations, and queue management tasks, including resolving complex issues such as unticketed reservations caused by ticket rejections. Leveraged advanced proficiency in Global Distribution Systems (GDS), including Amadeus and Sabre, to deliver accurate and efficient service while optimizing booking and ticketing processes.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Kept current on airline policies and procedures to provide accurate information to passengers at all times.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
Education
Bachelor of Science - Information Technology
Nueva Ecija University of Science And Technology
Gapan City, Nueva Ecija07-2016
Skills
Computer Skills
Customer Service
Ability to Work Under Pressure
Ability to Work in a Team
Time Management Skills
Operations coordination
Project management
Process documentation
Human relations
Planning and coordination
Process planning
Case management
Timeline
Operations Specialist Travel Leisure
Hopper
02.2023 - 03.2026
Travel Experience Executives (Supervisor)
Penbrothers
04.2021 - 01.2023
SR. Travel Associate Corporate Travel
WNS
08.2018 - 03.2021
Ticketing Agent
Teleperformance
01.2016 - 07.2018
Bachelor of Science - Information Technology
Nueva Ecija University of Science And Technology