Playing badminton
ROSE ANNE A. JACOBE
Blk 5 Lot 13 Carissa 4A Palmera Brgy Kaypian City Of SJDM Bulacan,BUL
Summary
To be associated with a Company where I can utilize my skills and gain further experience.
Bringing positive and adaptable attitude, well-suited for roles requiring precision and reliability. Knowledge of data entry and document processing, coupled with strong organizational and analytical skills. Committed to ensuring accurate and efficient workflow, contributing to overall team success.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Cards Production Officer
Unionbank of the Philippines
02.2022 - 01.2025
- Compliance to regulations and policies (pass audit and controls activities)
- Zero operational losses (no losses due to frauds, irregularities, negligence & errors)
- Proper complaints management (all customer complaints/feedback are immediately addressed to the satisfaction of the clients)
- Optimum productivity (suggest process improvements, cost reduction and waste elimination) Adherence to established production processes, design, and specification
- Monitors SLA of Credit cards, GSIS and SSS Umid cards production and deliveries
- Check and validates all Credit cards, GSIS and SSS Umid cards to be endorsed and received from the couriers ensuring completeness and timely dispatched and returned
- Ensure to have proper action for all undelivered cards such as call-outs, tagging for lost, requesting replacement and re-deliveries
- Ensure processing and closing of Credit cards, GSIS and SSS Umid cards production and delivery related cases in Sales Force within the TAT
- Ensure to address and attend concerns, issues and request about production and delivery of Credit card, GSIS and SSS Umid thru email and calls from internal clients
- Closely coordinates with GDCC for GSIS Umid concerns, issues, updates and requirements
- Closely coordinates with the Business for Credit cards and SSS Umid concerns, issues, updates and requirements
- Closely coordinates with accredited vendors for production and delivery concern/issues of Credit cards, GSIS and SSS Umid cards
- Issues and monitors closure of SCPAR to the accredited couriers and vendors for any delivery and production lapses related to Credit cards, GSIS and SSS Umid cards
Customer Service Officer
Unionbank of the Philippines
02.2017 - 02.2022
- Consistently meet all the set turnaround time and call handling quality standards for the acceptance of all Union Bank Hotline initiated contacts, Email Correspondence and VTM
- Performs Inbound Sales Offers
- Handling Customer concerns and complaints via calls
- Conducts all prescribed customer identification checks prior to the processing of any customer inquiry, requests or complaints
- Adheres to the prescribed policies and guidelines of each business of the Bank caters by Contact Center
- Competent in providing accurate and appropriate response that is determined by the policies and procedures of the Bank
- Abide by the given policies and guidelines in processing customer file maintenance requests
- Extend working hours, as the need arises, to ensure that the scheduled manning levels are consistently met
- Participates to all activities of the Contact Center
- Performs other duties whenever the need arises
- Suggests process improvements that will result to more efficient processing to address unit’s service requirements
- Resolves issues and concerns regarding his/her daily activities that includes customer issues and escalates to proper authority that are beyond his/her scope of responsibility
- Approves reversal, waivers of charges and other transactions within his/her approving authority
- Knows all the features and benefits of Unionbank credit cards
- Knowledgeable in Unionbank Products and services
Administrative Staff
ELU Security and Investigation Agency (CTK Group of Companies)
07.2014 - 01.2017
- Online processing for SSS loans and contributions
- Online processing for Pag-ibig loans and contributions
- Process the SSS and Pag-ibig clearances
- Prepared monthly payment for SSS and Pag-ibig
- Send/Report online the new employee’s to SSS and Pag-ibig
- Prepared the Monthly Compliance Report for billing purposes
- Process payroll of Agency Security Personnels
Education
Bachelor of Science - Business Administration Major in Marketing Management
01.2010 - 01.2014
Secondary Level -
01.2006 - 01.2010
Primary Level - undefined
01.2000 - 01.2006
Skills
Document verification
Accomplishments
- 3rd Place in Collage Making Contest, Ernesto Rondon High School
- 2nd Place in collateral design, Our Lady of Fatima University
- Academic Scholar, Our Lady of Fatima University, 2010-2014
Applicationsused
- MICROSOFT OFFICE
- CANVA
- OFFICENOTE
- SALESFORCE
- SAP ARIBA
- TSYS
- APPIAN
Educationalattainment
Bachelor of Science in Business Administration Major in Marketing Management, Our Lady of Fatima University, Hilltop Mansion Heights, Lagro, Quezon City, 2010-2014, Ernesto Rondon High School, Rd. 3 Project 6, Quezon City, 2006-2010, Bagong Pag-asa Elementary School, Road 10, Brgy. Bagong Pag-asa, Quezon City, 2000-2006, CELINE Marketing Corporation, 11/09/13, 02/20/14, Robinson Galleria Ortigas
Interests
Reading Books
Building Lego
Watching Movies
Timeline
Cards Production Officer - Unionbank of the Philippines
02.2022 - 01.2025
Customer Service Officer - Unionbank of the Philippines
02.2017 - 02.2022
Administrative Staff - ELU Security and Investigation Agency (CTK Group of Companies)
07.2014 - 01.2017
Our Lady of Fatima University - Bachelor of Science, Business Administration Major in Marketing Management
01.2010 - 01.2014
Ernesto Rondon High School - Secondary Level,
01.2006 - 01.2010
Bagong Pag-asa Elementary School - Primary Level,
01.2000 - 01.2006
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