RONNIE ESPARAS BABASA
Gubat
Summary
- Knowledgeable Quality Analyst with solid background in quality evaluation and process improvement. Demonstrated ability to enhance operational efficiency and ensure compliance with industry standards. Proven track record of leveraging analytical skills and keen attention to detail to resolve issues and optimize performance.
- Quality professional with strong background in evaluating and ensuring standards compliance. Proven track record in enhancing processes, delivering impactful results, and maintaining high-quality outcomes. Adept at fostering collaboration within teams, adapting to evolving requirements, and leveraging analytical skills to drive continuous improvement. Known for reliability, expertise in quality assessment, and commitment to organizational objectives.
- Experienced with quality assurance processes and standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of enhancing operational performance and ensuring compliance with industry standards.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Quality Evaluator
Concentrix Corporation
07.2015 - Current
Aetna CVS Healthcare
- Maintained high customer satisfaction, performing regular audits on service processes.
- Analyzed quality data to identify trends and recommend improvements.
- Collaborated with cross-functional teams to resolve quality issues quickly and effectively.
- Reduced error rates by streamlining evaluation processes and improving accuracy.
- Conducted root cause analysis to prevent recurrence of quality issues.
- Audited production lines to ensure adherence to quality specifications.
Customer Service Representative
SITEL Philippines, Inc.
09.2010 - 06.2015
Telco Account
Technical Support
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to technical support needs.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
Sales Associates
PACIFIC HUB CORPORATION
02.2010 - 05.2010
Webpage
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
College Level - Business Administration, Major in Management
Aquinas University
Rawis, Legaspi Albay04-2004
School Year -
Gubat National High School
Gubat, Sorsogon04-2001
School Year -
Gubat North Central School
Gubat, Sorsogon04-1997
Skills
- Efficient Communication Skill
- Highly Trained and Well Equipped
- Computer literate
- Good interpersonal skill
- Positive working attitude
- Quality assessment
- Process evaluation
- Data interpretation
- Performance analysis
- Standards compliance
- Root cause analysis
Accomplishments
- Achieved FMEA by completing Audits with accuracy and efficiency.
- Collaborated with team in the development of NPS Heartbeat.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Providers Feedback which led to passing monthly metrics.
Certification
I hereby certify that the above information is true and correct to the best of my knowledge.
Personal Information
- Place of Birth: Gubat, Sorsogon
- Father's Name: Deceased
- Mother's Name: Jeanny Esparas Babasa
- Title: Senior Citizen
- Date of Birth: 08/23/84
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Senior Quality Evaluator
Concentrix Corporation
07.2015 - Current
Customer Service Representative
SITEL Philippines, Inc.
09.2010 - 06.2015
Sales Associates
PACIFIC HUB CORPORATION
02.2010 - 05.2010
College Level - Business Administration, Major in Management
Aquinas University
School Year -
Gubat National High School
School Year -
Gubat North Central School
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